[FULL TIME Remote] Customer Support - Remote
A new position has opened up at workwarp for a Customer Support - Remote! We offer a flexible, hybrid Remote arrangement for this position. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is benchmarked at a competitive salary. Â Â Join Team Ironwood
Are you curious, motivated, and forward-thinking? Do you enjoy thinking outside of the box? At Ironwood, you will have the opportunity to help small businesses across the United States be competitive and grow.
If you are a creative and analytical problem solver with a compassionate spirit and desire to help others, Ironwood could be the place to further your career. Become a part of our empowering team driven by integrity, transparency, and teamwork.
Job Duties and Responsibilities:
 Provide enthusiastic customer service for inbound/outbound phone and email support
 Be compassionate and dedicated in handling escalated issues
 Work closely and professionally with other departments for the best resolution
 Must be versatile in managing multiple software programs while conversing with all levels of internal and external customers
 Maintain and promote excellent client relations by managing prompt, efficient, and accurate responses to email and phone communications
 Deliver strong and proactive follow-up to customers
 Adhere to defined procedures, standards, and performance expectations
Required Skills:
Communication:
 Clear and effective communication skills (in person, phone, email, etc.)
 Ability to communicate across all levels with internal and external customers
 Excellent documentation skills
 Keen comprehension skills  ability to clearly understand and state the issues customers present
 Good composition skills  ability to compose a grammatically correct, concise, and accurate written response
 Excellent attention to detail
Customer Focus:
 Ability to listen, empathize, and understand customer concerns
 Strong interpersonal skills
 Demonstrable conflict resolutions and negotiating skills
 Ability to determine customer needs and provide appropriate solutions
Problem Solving:
 Take ownership of issues and strive for one-call resolution
 Ability to make quick and accurate judgments and decisions
 Strong time management skills
 Action oriented and self-disciplined
 Organized and detail-oriented
Technology:
 Proficient with Microsoft Office programs
 Excellent data entry and documentation skills
 Ability to quickly learn and understand new programs and technology
 Quickly develop a strong knowledge of payments products
 Ability to work in a fast-paced, technology-driven environment
Qualifications:
 High School Diploma required. BachelorÂs degree preferred; equivalent work experience considered
 Two years of customer service experience preferred
 Knowledge of payments industry a plus
 Bilingual English/Spanish a plus
This full-time customer service position location is preferred in Oxford, Mississippi, with competitive compensation and benefits.
To be considered, submit your cover letter and resume on our website, Team Ironwood. No calls, please. If you are selected for an interview, you will be contacted.
Selected candidates will be subject to a background check prior to receiving an employment offer. Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now
Are you curious, motivated, and forward-thinking? Do you enjoy thinking outside of the box? At Ironwood, you will have the opportunity to help small businesses across the United States be competitive and grow.
If you are a creative and analytical problem solver with a compassionate spirit and desire to help others, Ironwood could be the place to further your career. Become a part of our empowering team driven by integrity, transparency, and teamwork.
Job Duties and Responsibilities:
 Provide enthusiastic customer service for inbound/outbound phone and email support
 Be compassionate and dedicated in handling escalated issues
 Work closely and professionally with other departments for the best resolution
 Must be versatile in managing multiple software programs while conversing with all levels of internal and external customers
 Maintain and promote excellent client relations by managing prompt, efficient, and accurate responses to email and phone communications
 Deliver strong and proactive follow-up to customers
 Adhere to defined procedures, standards, and performance expectations
Required Skills:
Communication:
 Clear and effective communication skills (in person, phone, email, etc.)
 Ability to communicate across all levels with internal and external customers
 Excellent documentation skills
 Keen comprehension skills  ability to clearly understand and state the issues customers present
 Good composition skills  ability to compose a grammatically correct, concise, and accurate written response
 Excellent attention to detail
Customer Focus:
 Ability to listen, empathize, and understand customer concerns
 Strong interpersonal skills
 Demonstrable conflict resolutions and negotiating skills
 Ability to determine customer needs and provide appropriate solutions
Problem Solving:
 Take ownership of issues and strive for one-call resolution
 Ability to make quick and accurate judgments and decisions
 Strong time management skills
 Action oriented and self-disciplined
 Organized and detail-oriented
Technology:
 Proficient with Microsoft Office programs
 Excellent data entry and documentation skills
 Ability to quickly learn and understand new programs and technology
 Quickly develop a strong knowledge of payments products
 Ability to work in a fast-paced, technology-driven environment
Qualifications:
 High School Diploma required. BachelorÂs degree preferred; equivalent work experience considered
 Two years of customer service experience preferred
 Knowledge of payments industry a plus
 Bilingual English/Spanish a plus
This full-time customer service position location is preferred in Oxford, Mississippi, with competitive compensation and benefits.
To be considered, submit your cover letter and resume on our website, Team Ironwood. No calls, please. If you are selected for an interview, you will be contacted.
Selected candidates will be subject to a background check prior to receiving an employment offer. Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now