[FULL TIME Remote] Customer Service Advocate-Remote $19 hourly
We're searching for a qualified Customer Service Advocate-remote $19 Hourly! We have an opening at our office in Remote. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a clear and simple compensation of a competitive salary for this position. Â Â Customer Service Advocate, $19/hour
Contract to hire, 1-year contract, Desired Start: 11/11/2024...
Remote IL. 8-5 PM CST
Position Purpose:
Serves as the first-line advocate who focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints. Previously known as Customer Service Representative or Call Center Representative.
Responsibilities:
 Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner
 Mitigates and prevents complaints from being escalated to resolve in initial contact.
 Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns
 Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
 Maintains performance and quality standards based on established contact center metrics
 Provides customer service in a high pace contact center environment over the phone, via live chats and emails
 Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
 Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
Performs other duties as assigned
 Complies with all policies and standards
Education Requirement:
 High School Diploma or GED
Experience Required:
 0-2 years Call Center/Customer Service experience
 Problem solving and critical thinking skills
 Ability to multi-task working independently from home free of distractions
 Interpersonal skills
Experience Preferred:
 2-year call center experience
 2 years claims experience
 Medicaid Knowledge
 Previous experience with Microsoft computer applications
 Previous experience working remotely using multiple applications and screens Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now
Contract to hire, 1-year contract, Desired Start: 11/11/2024...
Remote IL. 8-5 PM CST
Position Purpose:
Serves as the first-line advocate who focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints. Previously known as Customer Service Representative or Call Center Representative.
Responsibilities:
 Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner
 Mitigates and prevents complaints from being escalated to resolve in initial contact.
 Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns
 Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
 Maintains performance and quality standards based on established contact center metrics
 Provides customer service in a high pace contact center environment over the phone, via live chats and emails
 Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
 Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
Performs other duties as assigned
 Complies with all policies and standards
Education Requirement:
 High School Diploma or GED
Experience Required:
 0-2 years Call Center/Customer Service experience
 Problem solving and critical thinking skills
 Ability to multi-task working independently from home free of distractions
 Interpersonal skills
Experience Preferred:
 2-year call center experience
 2 years claims experience
 Medicaid Knowledge
 Previous experience with Microsoft computer applications
 Previous experience working remotely using multiple applications and screens Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now