[FULL TIME Remote] Customer Experience Specialist
Your next career move could be with workwarp as a Customer Experience Specialist! Based in our vibrant Remote office, this role is available now. This position requires a strong and diverse skillset in relevant areas to drive success. In recognition of your expertise, this position offers a salary of a competitive salary. Â Â Who We Are:
Headshots.com is pioneering how companies organize and take professional headshots at scale - NO photographer, no tacky Ai, no special equipment, no headaches. This is why we are a trusted partner to companies such as Boeing, Capital One, American Express, and other renowned international brands...
Clients follow a simple tutorial to snap a photo on their cell phone, and then our team gets to work! Thanks to our world-class photo editors, we deliver beautiful, cohesive, and on-brand headshots within just three business days, no matter when or where the photo is taken.
Your Turn:
Now, you have the opportunity to join our fast growing team, and develop your skills in a fast-paced, service-driven culture! This position would be a perfect fit for someone passionate about providing superior customer experience, detail-oriented, and with excellent written communication skills, who will respond to customer inquiries in a prompt manner, and ensure their needs are met and exceeded.
What the Day-to-Day Looks Like:
As the Headshots.com Customer Experience Specialist, you will work as part of our marketing and sales team. We receive a high number of daily inquiries about our service, mostly via email. Your role will be to help answer our customers' questions in a timely and effective manner. This means drafting answers to product questions via email, responding to inbound leads, and if necessary, jumping on calls to ensure you understand the clientÂs needs and share more about our product and process.
Benefits Include:
 Flexible hours
 Work from anywhere with internet access!
 Full time
 Room for creativity, innovation, and increased responsibilities
 Small team, big impact
 World-class clients
IMPORTANT: This is a REMOTE contractor position designed specifically for INTERNATIONAL candidates only (non-US). Candidates must be available to work during regular business hours on Eastern Standard Time.
Application Requirements:
 Cover Letter
 Resume or a Summary of Relevant Work Experience
 2 References
Minimum Qualifications:
 A BachelorÂs degree
 5+ years of full-time work experience
 2+ years of customer relationship management experience
 Strong time management and project management skills, with the ability to manage multiple tasks and priorities simultaneously
 Exceptional communication and collaboration skills, with a proven ability to work effectively with cross-functional teams
Candidates will be evaluated on:
 High emotional intelligence
 Strategic thinking
 Accountability and getting things done
 Excellent time management and organizational skills
 Outstanding written and verbal communication skills
 A data-driven mindset
 Attention to detail
 Adaptability to a fast-paced environment
 Self-starter mentality
 An attitude of humility, combined with pursuit of excellence
 A mindset of continuous learning
Time Commitments:
 Ability to work EST hours (9 a.m.  6 p.m. ET)
 40 hours a week
 A successful candidate will be offered a 3-month trial period to ensure a good fit for both parties
Benefits Include:
 Professional development opportunities
 Collaborative and inclusive work environment
 Room for increased responsibilities
 Small team, big impact
Job Types: Full-time, Contract
Pay: $5.00 - $7.00 per hour
Expected hours: No more than 40 per week
Shift:
 8 hour shift
Work Location: Remote Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now
Headshots.com is pioneering how companies organize and take professional headshots at scale - NO photographer, no tacky Ai, no special equipment, no headaches. This is why we are a trusted partner to companies such as Boeing, Capital One, American Express, and other renowned international brands...
Clients follow a simple tutorial to snap a photo on their cell phone, and then our team gets to work! Thanks to our world-class photo editors, we deliver beautiful, cohesive, and on-brand headshots within just three business days, no matter when or where the photo is taken.
Your Turn:
Now, you have the opportunity to join our fast growing team, and develop your skills in a fast-paced, service-driven culture! This position would be a perfect fit for someone passionate about providing superior customer experience, detail-oriented, and with excellent written communication skills, who will respond to customer inquiries in a prompt manner, and ensure their needs are met and exceeded.
What the Day-to-Day Looks Like:
As the Headshots.com Customer Experience Specialist, you will work as part of our marketing and sales team. We receive a high number of daily inquiries about our service, mostly via email. Your role will be to help answer our customers' questions in a timely and effective manner. This means drafting answers to product questions via email, responding to inbound leads, and if necessary, jumping on calls to ensure you understand the clientÂs needs and share more about our product and process.
Benefits Include:
 Flexible hours
 Work from anywhere with internet access!
 Full time
 Room for creativity, innovation, and increased responsibilities
 Small team, big impact
 World-class clients
IMPORTANT: This is a REMOTE contractor position designed specifically for INTERNATIONAL candidates only (non-US). Candidates must be available to work during regular business hours on Eastern Standard Time.
Application Requirements:
 Cover Letter
 Resume or a Summary of Relevant Work Experience
 2 References
Minimum Qualifications:
 A BachelorÂs degree
 5+ years of full-time work experience
 2+ years of customer relationship management experience
 Strong time management and project management skills, with the ability to manage multiple tasks and priorities simultaneously
 Exceptional communication and collaboration skills, with a proven ability to work effectively with cross-functional teams
Candidates will be evaluated on:
 High emotional intelligence
 Strategic thinking
 Accountability and getting things done
 Excellent time management and organizational skills
 Outstanding written and verbal communication skills
 A data-driven mindset
 Attention to detail
 Adaptability to a fast-paced environment
 Self-starter mentality
 An attitude of humility, combined with pursuit of excellence
 A mindset of continuous learning
Time Commitments:
 Ability to work EST hours (9 a.m.  6 p.m. ET)
 40 hours a week
 A successful candidate will be offered a 3-month trial period to ensure a good fit for both parties
Benefits Include:
 Professional development opportunities
 Collaborative and inclusive work environment
 Room for increased responsibilities
 Small team, big impact
Job Types: Full-time, Contract
Pay: $5.00 - $7.00 per hour
Expected hours: No more than 40 per week
Shift:
 8 hour shift
Work Location: Remote Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now