Full-Time Intake Coordinator

Stouffer Law is a Berkeley-based immigration law office specializing in various immigration processes. They are seeking an Intake Coordinator to manage client interactions, ensuring effective communication and support during the intake process. Responsibilities Own the intake process and recognize the element of sales it entails Answer phone calls, respond to emails, and manage appointments for fellow team members Occasionally take payments when the billing clerk is unavailable Effectively respond to questions Have periodic meetings with operations to review reports pulled from the lead management software to analyze trends and make recommendations for marketing targets and general improvements Assist the team with ongoing projects such as building and perfecting policies and procedures, and designing informational handouts for clients and the team Skills Fluent in both written and spoken Spanish Strong oral and written communication skills in both languages Empathetic and loves interacting with people from all backgrounds Ability to communicate effectively and with warmth with clients, potential clients, team members, and/or anyone who contacts our office Owns the intake process and recognizes the element of sales it entails Ability to establish an authentic connection with potential clients Experience with managing appointments and responding to inquiries Ability to analyze trends and make recommendations for marketing targets and general improvements Willingness to assist the team with ongoing projects such as building and perfecting policies and procedures Ability to design informational handouts for clients and the team Company Overview It was founded in undefined, and is headquartered in , with a workforce of 2-10 employees. Its website is