Front Desk/Night Auditor
About the position
The Hotel Front Desk Agent serves as the first point of contact for guests, managing all aspects of their accommodation to ensure a pleasant and memorable stay. This role involves responsibilities such as registering guests, managing reservations, and providing information about the hotels amenities and services.
Responsibilities
Perform all check-in and check-out tasks
,
Manage online and phone reservations
,
Inform customers about payment methods and verify their credit card data
,
Register guests collecting necessary information (like contact details and exact dates of their stay)
,
Welcome guests upon their arrival and assign rooms
,
Provide information about our hotel, available rooms, rates and amenities
,
Respond to clients' complaints in a timely and professional manner
,
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
,
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
,
Upsell additional facilities and services, when appropriate
,
Maintain updated records of bookings and payments
Requirements
High school diploma or GED
,
1 year of hotel experience (preferred)
,
1 year of front desk experience (preferred)
Nice-to-haves
Benefits
401(k)
,
Dental insurance
,
Health insurance
,
Paid time off
,
Vision insurance
Apply Now
The Hotel Front Desk Agent serves as the first point of contact for guests, managing all aspects of their accommodation to ensure a pleasant and memorable stay. This role involves responsibilities such as registering guests, managing reservations, and providing information about the hotels amenities and services.
Responsibilities
Perform all check-in and check-out tasks
,
Manage online and phone reservations
,
Inform customers about payment methods and verify their credit card data
,
Register guests collecting necessary information (like contact details and exact dates of their stay)
,
Welcome guests upon their arrival and assign rooms
,
Provide information about our hotel, available rooms, rates and amenities
,
Respond to clients' complaints in a timely and professional manner
,
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
,
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
,
Upsell additional facilities and services, when appropriate
,
Maintain updated records of bookings and payments
Requirements
High school diploma or GED
,
1 year of hotel experience (preferred)
,
1 year of front desk experience (preferred)
Nice-to-haves
Benefits
401(k)
,
Dental insurance
,
Health insurance
,
Paid time off
,
Vision insurance
Apply Now