Fraud, Risk, & Payments Agent
About us: Founded in 2022, ARB Interactive is an innovative startup offering free-to-play social gaming experiences to players in North America. Supported by a team of talented and creative professionals, ARB is committed to building a collaborative, inclusive, and diverse work environment that fosters innovation and excellence. We are seeking experienced Fraud, Risk, & Payments Agents with a proven track record in iGaming, e-commerce and/or financial institutions. The ideal candidate will leverage their technical expertise to protect our platform from fraudulent activities while ensuring smooth payment processing for our valued players.
Key Responsibilities:
Review and investigate suspicious transactions, user behaviors, and payment patterns
Process payment disputes, chargebacks, and refunds according to company policies
Monitor and analyze fraud trends using various detection tools and platforms
Write detailed investigation reports and maintain accurate case documentation
Collaborate with payment processors and third-party vendors to resolve complex cases
Support VIP player transactions and provide excellent customer service
Assist in updating fraud prevention rules and risk parameters
Technical Requirements:
Proficiency in fraud detection platforms (e.g., Kount, Riskified, etc.)
Experience with payment processing systems (e.g., PayPal, Worldpay, etc.)
Strong knowledge of CRM platforms and ticketing systems
Familiarity with SQL for data querying and analysis
Experience with social casino back-office tools
Required Skills:
3+ years of fraud prevention experience in social casino or gaming industry
Exceptional attention to detail in documentation and reporting
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Ability to work independently and make sound decisions
Experience handling high-value player accounts
Knowledge of compliance regulations and industry standards
Preferred Qualifications:
Experience with data visualization tools
Understanding of blockchain and cryptocurrency transactions
Real money gaming experience
Ability to work weekends
Why Join ARB Interactive?
Competitive salary package
Performance bonuses
Professional development allowance
Remote work flexibility
Industry-leading technology stack
Collaborative, innovative work environment
401(k) retirement plan with company match
100% employer-paid flexible medical, dental, and vision benefits for you and your family
Life insurance, disability insurance, and other ancillary benefit offering options
Unlimited paid time off and 14 company-paid holidays per year
Tuition reimbursement
Employee referral bonus
Growth Opportunities:
Lead strategic initiatives
Mentor team members
Shape department strategy
Influence product development
Drive industry best practices
*Qualified candidates may be 100% remote on Eastern Standard Time (EST) time zone and work schedule. Candidates local to our Miami, FL location may work on-site or hybrid. Occasional travel may be necessary**
Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Learn more at https://arbinteractive.com/
Apply Now
Key Responsibilities:
Review and investigate suspicious transactions, user behaviors, and payment patterns
Process payment disputes, chargebacks, and refunds according to company policies
Monitor and analyze fraud trends using various detection tools and platforms
Write detailed investigation reports and maintain accurate case documentation
Collaborate with payment processors and third-party vendors to resolve complex cases
Support VIP player transactions and provide excellent customer service
Assist in updating fraud prevention rules and risk parameters
Technical Requirements:
Proficiency in fraud detection platforms (e.g., Kount, Riskified, etc.)
Experience with payment processing systems (e.g., PayPal, Worldpay, etc.)
Strong knowledge of CRM platforms and ticketing systems
Familiarity with SQL for data querying and analysis
Experience with social casino back-office tools
Required Skills:
3+ years of fraud prevention experience in social casino or gaming industry
Exceptional attention to detail in documentation and reporting
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Ability to work independently and make sound decisions
Experience handling high-value player accounts
Knowledge of compliance regulations and industry standards
Preferred Qualifications:
Experience with data visualization tools
Understanding of blockchain and cryptocurrency transactions
Real money gaming experience
Ability to work weekends
Why Join ARB Interactive?
Competitive salary package
Performance bonuses
Professional development allowance
Remote work flexibility
Industry-leading technology stack
Collaborative, innovative work environment
401(k) retirement plan with company match
100% employer-paid flexible medical, dental, and vision benefits for you and your family
Life insurance, disability insurance, and other ancillary benefit offering options
Unlimited paid time off and 14 company-paid holidays per year
Tuition reimbursement
Employee referral bonus
Growth Opportunities:
Lead strategic initiatives
Mentor team members
Shape department strategy
Influence product development
Drive industry best practices
*Qualified candidates may be 100% remote on Eastern Standard Time (EST) time zone and work schedule. Candidates local to our Miami, FL location may work on-site or hybrid. Occasional travel may be necessary**
Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Learn more at https://arbinteractive.com/
Apply Now