Fraud Prevention and Detection Analyst Lead
About the position
At USAA, we are dedicated to facilitating the financial security of millions of U.S. military members and their families. As a Fraud Prevention and Detection Analyst Lead, you will play a crucial role in protecting member assets by minimizing fraud loss and risk exposure. This position requires expert knowledge of fraud policies, processes, systems, and industry practices to help detect and minimize high-risk and suspicious activities. You will assist in developing fraud prevention and detection business plans that provide employees with the necessary resources and information to achieve business objectives. In this role, you will identify trends and patterns in fraud activity, suggesting rule and policy changes to prevent fraud losses. You will leverage your analytical skills to identify deficiencies in processes and strategies, providing recommendations for improvement. Monitoring operational metrics will be essential to provide insights to management on business performance, and you will be responsible for reporting validated fraud activity to various teams, including Strategy Teams and Special Investigations Units. Your responsibilities will also include researching and resolving fraud activity requests, delivering sophisticated analysis to management, and mentoring fraud investigators. You will consult with internal partners on best practices to prevent financial losses from fraud and may collaborate with outside counsel on litigated matters. Ensuring that risks associated with business activities are effectively identified and controlled in accordance with risk and compliance policies will be a key part of your role.
Responsibilities
Identify trends and patterns in fraud activity and suggest rule/policy changes to assist with preventing fraud losses.
,
Leverage expert business/analytical knowledge to identify process/strategy deficiencies and provide recommendations for process improvement.
,
Monitor operational metrics to provide insight to management on business performance and recommend solutions for fraud prevention.
,
Report validated fraud activity to Strategy Teams, Financial Security Investigations, and Fraud Recovery Teams, and perform ad-hoc report analysis to identify fraud patterns.
,
Research, resolve, and provide timely responses to fraud activity research requests.
,
Deliver sophisticated analysis/findings succinctly to convey understanding and influence management and executives.
,
Provide mentorship to fraud investigators and serve as a resource for complex issues.
,
Implement action plans for issue management to mitigate potential risks and identify gaps within operational processes.
,
Consult with internal partners on standard methodologies to prevent financial losses from fraud and answer inquiries.
,
Collaborate with outside Counsel and Litigation partners to develop strategy on litigated matters.
Requirements
Bachelor's Degree or 4 years of related experience may be substituted in lieu of degree.
,
8 years of risk management, fraud investigation, or fraud prevention/detection experience in the financial services industry.
,
Experienced knowledge of enterprise fraud management platforms and techniques used to identify fraud trends.
,
Knowledge and understanding of fraud investigations, case law, and state laws and regulations.
,
Extensive experience supporting risk/compliance initiatives within the business.
,
Experience resolving and working through escalated and complex customer issues.
,
Proven track record to rapidly absorb and synthesize data to form an accurate understanding of context and issues and make strategic recommendations.
,
Excellent verbal, written, and interpersonal communication skills.
Nice-to-haves
US military experience through military service or as a military spouse/domestic partner.
,
Over 5 years of retail banking fraud experience.
,
Over 3 years of deposit product-related experience (e.g., checking, savings).
,
Over 3 years of interpreting data to make meaningful decisions.
,
Over 3 years of project management-related experience.
Benefits
Comprehensive medical, dental, and vision plans
,
401(k)
,
Pension
,
Life insurance
,
Parental benefits
,
Adoption assistance
,
Paid time off program with paid holidays plus 16 paid volunteer hours
,
Various wellness programs
,
Career path planning and continuing education assistance
Apply Now
At USAA, we are dedicated to facilitating the financial security of millions of U.S. military members and their families. As a Fraud Prevention and Detection Analyst Lead, you will play a crucial role in protecting member assets by minimizing fraud loss and risk exposure. This position requires expert knowledge of fraud policies, processes, systems, and industry practices to help detect and minimize high-risk and suspicious activities. You will assist in developing fraud prevention and detection business plans that provide employees with the necessary resources and information to achieve business objectives. In this role, you will identify trends and patterns in fraud activity, suggesting rule and policy changes to prevent fraud losses. You will leverage your analytical skills to identify deficiencies in processes and strategies, providing recommendations for improvement. Monitoring operational metrics will be essential to provide insights to management on business performance, and you will be responsible for reporting validated fraud activity to various teams, including Strategy Teams and Special Investigations Units. Your responsibilities will also include researching and resolving fraud activity requests, delivering sophisticated analysis to management, and mentoring fraud investigators. You will consult with internal partners on best practices to prevent financial losses from fraud and may collaborate with outside counsel on litigated matters. Ensuring that risks associated with business activities are effectively identified and controlled in accordance with risk and compliance policies will be a key part of your role.
Responsibilities
Identify trends and patterns in fraud activity and suggest rule/policy changes to assist with preventing fraud losses.
,
Leverage expert business/analytical knowledge to identify process/strategy deficiencies and provide recommendations for process improvement.
,
Monitor operational metrics to provide insight to management on business performance and recommend solutions for fraud prevention.
,
Report validated fraud activity to Strategy Teams, Financial Security Investigations, and Fraud Recovery Teams, and perform ad-hoc report analysis to identify fraud patterns.
,
Research, resolve, and provide timely responses to fraud activity research requests.
,
Deliver sophisticated analysis/findings succinctly to convey understanding and influence management and executives.
,
Provide mentorship to fraud investigators and serve as a resource for complex issues.
,
Implement action plans for issue management to mitigate potential risks and identify gaps within operational processes.
,
Consult with internal partners on standard methodologies to prevent financial losses from fraud and answer inquiries.
,
Collaborate with outside Counsel and Litigation partners to develop strategy on litigated matters.
Requirements
Bachelor's Degree or 4 years of related experience may be substituted in lieu of degree.
,
8 years of risk management, fraud investigation, or fraud prevention/detection experience in the financial services industry.
,
Experienced knowledge of enterprise fraud management platforms and techniques used to identify fraud trends.
,
Knowledge and understanding of fraud investigations, case law, and state laws and regulations.
,
Extensive experience supporting risk/compliance initiatives within the business.
,
Experience resolving and working through escalated and complex customer issues.
,
Proven track record to rapidly absorb and synthesize data to form an accurate understanding of context and issues and make strategic recommendations.
,
Excellent verbal, written, and interpersonal communication skills.
Nice-to-haves
US military experience through military service or as a military spouse/domestic partner.
,
Over 5 years of retail banking fraud experience.
,
Over 3 years of deposit product-related experience (e.g., checking, savings).
,
Over 3 years of interpreting data to make meaningful decisions.
,
Over 3 years of project management-related experience.
Benefits
Comprehensive medical, dental, and vision plans
,
401(k)
,
Pension
,
Life insurance
,
Parental benefits
,
Adoption assistance
,
Paid time off program with paid holidays plus 16 paid volunteer hours
,
Various wellness programs
,
Career path planning and continuing education assistance
Apply Now