Fraud Investigator I (Mid-Level) – Fraud Prevention
About the position At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Fraud Prevention Investigator will be on the Priority Investigations & Threats Team, within the Bank Fraud Prevention organization. This role reports directly to the Director, Priority Investigations & Threats Team. The team will investigate fraud events, initially to help mitigate the attack in parallel with gathering evidence to identify threat actors, continuing to further disrupt through external and law enforcement (LE) engagement. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Tampa, FL. Relocation assistance is not available for this position. Responsibilities • Conducts and manages complex fraud investigations, impacting bank and investment products. • Conduct investigative analysis using a combination of internal tools, systems, data, and engagements of internal stakeholders and external intelligence sources (e.g. suppliers, peer financial institutions, information-sharing groups). • Prepares cases for presentation to appropriate law enforcement agencies for prosecution. • Working knowledge of the Bank Secrecy Act, USA Patriot Act, applicable laws and regulations, company policies, and investigative best practices. • Close coordination with Fraud Intelligence to embrace new cases and share newly gleaned intelligence, stemming from investigations. • Coordination with external partners, including the National Cyber Forensic Alliance (NCFTA), peer financial institutions (FI) and law enforcement personnel. • Engagement with other corporate entities for case specific coordination and new partnership development. Requirements • Bachelor’s Degree: OR 4 years of related financial services or federal, state, local, or military law enforcement investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. • 4 years of experience in financial services or financial crimes experience to include 2 years of federal/local/state/military law enforcement investigations. • Advanced knowledge of the Bank Secrecy Act, USA Patriot Act, and other applicable laws and regulations. • Advanced knowledge of Microsoft Office. • Strong oral and written communication skills. • Demonstrated experience analyzing and interpreting data to identify trends and patterns. Nice-to-haves • Advanced knowledge of the financial services industry including bank fraud typologies and TTPs (e.g., ATO, social engineering, phishing, ID theft, etc.) and tools used in the detection and analysis of cyber-enabled fraud. • Experience working with digital forensics. • Strong familiarity with banking products and services including, checking/savings accounts, credit cards, mortgages, auto loans, etc. and how they’re targeted by threat actors. • Previous experience with information-sharing groups such as the NCFTA, FS-ISAC, obtain, share and analyze intelligence for the purpose of fraud risk mitigation. • Advanced licenses and certifications such as CFE, CAMS, CISSP are preferred, but not required. • Skilled with Excel, Word, PowerPoint and Visio. • U.S. military or military spouse. Benefits • comprehensive medical, dental and vision plans • 401(k) • pension • life insurance • parental benefits • adoption assistance • paid time off program with paid holidays plus 16 paid volunteer hours • various wellness programs • career path planning and continuing education