Fraud Investigator, Full-Time, Hybrid Marlborough MA

Digital Federal Credit Union is the largest credit union headquartered in New England, serving more than one million members across all 50 states. They are seeking a Fraud Investigator responsible for conducting in-depth investigations into loan fraud, identity theft, and organized fraud rings, while also working closely with law enforcement and improving internal fraud prevention processes. Responsibilities Conduct full investigations around loan fraud, bust out activity, identity theft, and fraud rings Utilize a myriad of internal and external tools to gather evidence and determine suspects Interview/Interrogate members and suspects to gather additional information or get answers to questions Develop working relationships with law enforcement agencies and fraud organizations as necessary Have a strong understanding of credit union policies, procedures, rules and regulations Provide process improvements for internal processes to streamline fraud prevention Audit internal processes to ensure staff if adhering to policy and procedures. Notify management when said policies and procedures are not adhered to Participate in Fraud/Loss Prevention and security training sessions Complete all required Bank Secrecy Act related training annually and maintain knowledge of current BSA policies, specifically those related identifying and reporting possible suspicious activity Have a strong understanding of the importance of filing Suspicious Activity Reports and when they should be filed according to regulation Skills Minimum of 1-2 years of bank-related fraud investigation experience, with a focus on loan fraud and/or identity theft Excellent communication and presentation skills Familiarity with Microsoft Office Excellent writing skills Ability to handle multiple priorities Excellent organizational skills and attention to detail Company Overview DCU is a credit union that offers personal and business banking solutions. It was founded in 1979, and is headquartered in Marlborough, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is