Fraud and Dispute Resolution Analyst - Owensboro, KY

Fraud and Dispute Resolution Analyst *Position is remote eligible in Kentucky once fully trained in Owensboro, KY to perform the position duties.Job CodeFDANALYSJob Family SupervisoryNoJob SummaryThe Fraud and Dispute Resolution Analyst will monitor, investigate, and respond to fraudulent activity and disputed transactions within the bank, including both in-person and electronic transactions.Essential Functions, Duties and Responsibilities include, but are not limited to:Monitors and detects daily transactions for fraudulent activityMonitors and reviews daily reports related to Fraud, Disputes and Currency Transaction Reports.Assists locations with response to customer inquiries on questionable transactionsResponds to disputed transactions or currency related transactions. Assists the Fraud and Dispute Resolution Manager with establishing and maintaining fraud training and prevention proceduresAssists the Cyber Security Officer and Fraud & Dispute Manager with monitoring potential Bank Secrecy Act (BSA) and/or Office of Foreign Assets Control (OFAC) violations; researches and escalates suspicious activity to Compliance Department. Assists law enforcement agencies when legal action is necessary or when seeking restitutionManages and maintains detailed logs and files related to fraudulent activity and dispute processInvestigates claims on both in-person and electronic transactionsPrepares reports, memos, letters, and applicable documentsEducation, Experience and QualificationsEducationRequired/PreferredEducation LevelDescriptionRequiredHigh School or GEDPreferredBachelors DegreeYears of ExperienceMinimumComments5Five (5) years of investigation and/or fraud experience required and/or banking experience. License / CertificationRequired/PreferredLicense / CertificationDescriptionAdditional QualificationsComputer experience preferred; experience with Microsoft Word, Excel, and Outlook preferredCore CompetenciesCustomer service skillsOral and written communication skillsInterpersonal skillsPlanning, organization, and decision-making skillAnalytical ability and judgmentAbility to work independentlyAbility to multi-taskComputer skillsClerical and administrative skillsInvestigative and reporting skillsAdaptable to changeWorking ConditionsWorking ConditionsIndoors, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.Travel RequirementsRequirementFrequencyOccasional travel to locations requiredOccasionallyMandatory VacationPosition requires incumbents to be off work for a minimum of five consecutive business daysPhysical RequirementsRequirementFrequencySitting (remaining in a seated position)ConstantlyStanding (remaining on one’s feet in an upright position without moving about)OccasionallyWalking (moving about on one’s feet)OccasionallyLifting (raising or lowering an object from one level to another)OccasionallyCarrying (transporting an object, usually by holding it in the hands or arms or on the shoulder)OccasionallyPushing/Pulling (exerting force upon an object so that the object moves away or toward the force)Never or RarelyReaching (extending hand(s) and arm(s) in any direction, such as overhead, below waist, forward or lateral)Never or RarelyKeyboarding (entering text or data using computer keyboard or 10-key numeric keyboard)ConstantlyPinching/Gripping (seizing, holding, grasping, turning or otherwise working with the hand(s) or fingers)Never or RarelyStooping (bending downward and forward by bending spine at the waist)Never or RarelySquatting/Crouching (bending body downward and forward by bending legs and spine)Never or RarelyKneeling (bending legs at knees to come to rest on knee(s))Never or RarelyCrawling (moving about on hand and knees or hands and feet)Never or RarelyClimbing (ascending or descending ladders, stairs, ramps)Never or RarelySpeaking (expressing or exchanging ideas by means of the spoken word to impart oral information to customers and to convey detailed spoken instructions accurately, loudly, or quickly)FrequentlyHearing (the ability to hear, understand, and distinguish speech, either in person or telephonically)FrequentlyNear Visual Acuity (clarity of vision at approximately 20 inches or less)ConstantlyFar Visual Acuity (clarity of vision at approximately 20 feet or more)OccasionallyAdditional Physical RequirementsMay require lifting up to 10 pounds​​​​​​​​

Apply Now