Fraud Agent I (US)
About the position The Fraud Agent I provides a range of analytical, adjudication, detection, operational, escalation and/or evaluation process support for a defined area or function like Claims/Detection/Specialty within the Fraud group. This role is generally responsible for minimizing losses to customers and the Bank and contributing to the management of adverse impacts and reputational risks as part of the resolution and recovery process. The schedule is Tuesday-Saturday from 7:30AM-4:00PM. The position works autonomously within established procedures and/or is responsible for activities involving multiple steps, systems, and jurisdictions. It requires working knowledge and skills in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate risk. Responsibilities • Processes/investigates/adjudicates/detects assigned claim fraud files and conducts effective analysis and/or investigation of fraud claims/disputes to minimize financial loss to the Bank. • Completes appropriate analysis/re-presentment/judgment adhering to respective rules and regulations within appropriate timelines as required. • Utilizes a variety of analytical techniques and systems to analyze trends and makes informed decisions concerning claims. • Allocates losses and evaluates potentially unusual and/or questionable account activity to deem fraudulent or not by utilizing a variety of analytical techniques and different systems. • Provides in-depth analysis/detection of claims/fraud patterns that are a result of account take overs, identities theft or customers who are being impersonated. • Evaluates/analyses/investigates potentially suspicious and/or questionable account activity and will escalate for further investigation and due diligence as required. • Assists business partners with questions when losses are attributed to their cost centers and/or provides procedural guidance. • Provides guidance to partners on how to protect customers and the Bank against fraud. • Acts as deep specialist/expert within defined area and be a key resource to the Analysts and Agents and other partner solution employees. Requirements • High School diploma required; Undergraduate degree preferred. • 1+ years relevant experience. • Working knowledge of transactions, products, services, systems and processes of line of business and regulatory issues/requirements. • Skill in using computer applications including MS Office. • Ability to communicate effectively in both oral and written form. • Ability to work successfully as a member of a team and independently. • Ability to pay high attention to details. • Ability to analyze, research, organize and prioritize work while meeting multiple deadlines. • Ability to handle confidential information with discretion. Benefits • Base salary and variable compensation/incentive awards. • Health and well-being benefits. • Savings and retirement programs. • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO). • Banking benefits and discounts. • Career development opportunities. • Reward and recognition programs. Apply tot his job