Founding Account Manager

What you'll be building and doingRefine / Redefine the end-to-end customer journey for MEDDICC members: lifecycle stages, health scoring, and what red / yellow / green actually looks like in practiceOwn a portfolio of MEDDICC customers and become their trusted advisor, knowing their GTM goals, their team, and their MEDDPICC maturity better than anyoneDiagnose why customers disengage after initial onboarding and build the interventions that change that, driving platform adoption, live session attendance, and ongoing value realisationBuild and run the renewal motion, qualifying value delivered, identifying risk early, and developing the commercial confidence to have the retention conversationIdentify and execute expansion opportunities: cross-sell, upsell, and deepening of services engagementPartner with the Head of Sales and Head of Services to create a seamless handoff between sales, consulting delivery and ongoing account management, with clear ownership on all sidesBe the voice of the customer inside MEDDICC, feeding insight into product, enablement, and leadership to drive decisions that improve real-world outcomesRaise the bar within our winning culture through cross-functional collaboration and a relentless focus on customer impactHow you'll be measuredWe'll be honest with you: we're building this function, and that means we'll define targets collaboratively once we have a baseline to work from. What we won't do is set arbitrary numbers on day one that neither of us can stand behind.The north star is simple: retained and expanded Revenue. Are your customers staying, growing, and getting measurably better at MEDDPICC?The leading indicators we'll track together:Customer Health Score: do you have visibility across your book, and are you moving accounts in the right direction?Engagement & product utilisation: are customers active in our purpose built platform, mOS - attending sessions, consuming content, or going dark?Time-to-Value: how quickly are new members reaching meaningful adoption milestones?MEDDICC Maturity Score progression: are your customers measurably levelling up?QBR/Leadership sync completion rate: are you running structured, value-driven touchpoints on cadence?NRR: we're starting from a low base. The opportunity is enormous.About YouYou thrive in ambiguity. You don't need a perfect process handed to you, you build the process, test it, refine it, and make it better. You've done this before, probably in a high-growth SaaS environment where the rules were still being written.You are a nerd for sales, our industry, and the value MEDDPICC as a common language can bring to organisations to help unlock their GTM potential.You are a self-starter that takes initiative, thrives within a remote setting, and most importantly, you make sh*t happen.You'll bring natural authenticity and gravitas, confidently engaging and guiding C-level executives, VPs, directors, and managers alike, knowing when to lead with value and when to lead with a commercial conversation.You likely have 6+ years in a customer-facing revenue role, whether that's Account Management, Customer Success, or a hybrid, with a track record of not just hitting retention targets, but building the foundations that made hitting them possible.At MEDDICC we live by our 'Winning Culture,' underpinned by the Eight C's. Do they resonate with you?Craft: Building, owning, and growing customer relationships is your craft, and so is the discipline of creating repeatable motions where none existed beforeCraving: You are looking to grow towards your full potential and level up continuously whilst helping our customers do the same with MEDDPICC. The right candidate will have the ambitions to grow into our Head of AM/CS. Creativity: You can connect unrelated concepts, explore multiple angles, and uncover novel solutions, especially when the map doesn't exist yetCommunication: You express thoughts clearly and respectfully, avoiding ambiguity and unnecessary details. This is critical in a remote organisation & customer-facing roleCuriosity: You have a genuine thirst for knowledge, always seeking new ways to deepen customer value and challenge your own assumptionsCoachability: You embrace feedback, learn from others, and adapt for personal and team growthClockspeed: You have a thirst for learning, intuitive perception, and the ability to read people and account health effortlesslyCulture: Positive Culture Catalysts at MEDDICC impact their team, customers, and audience by excelling in all of the above. A winning culture means everybody is pulling in the same direction with the same effortWhile I think we have an epic vibe here at MEDDICC, if you are scrolling to the bottom of this ad looking for Yoga credits, Unlimited PTO, and whether our Taco Tuesdays are weekly or bi-weekly, then this is not the role for you.If, however, you're energised by the idea of building something from the ground up, and you believe that seeing a customer renew and expand because you genuinely moved the needle for their GTM team beats any perk package going, then you are exactly the MEDI we are looking for. How to ApplyWe at MEDDICC are a passionate and talented team that goes the extra mile in everything we do. We know there are no shortcuts to greatness. The only shortcut you'll gain by clicking the '' button is a shortcut for us to qualify you out (you will not be responded to).Instead, see your application as an opportunity to shine. Tell us how you'd approach building a post-sale motion, and show us why you're the person to do it.You can find me at [email protected].

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