Foundever Working at Home Customer Service Advisor - Financial Services in UK Remote, United Kingdom
Working at Home Customer Service Advisor - Financial Services
Req ID#: 143344
Location:
UK Remote, any Location, GB
Category: Operations
Custom Field 4: Kallidus
Required Language
English
Employment Type
Full time
Contract Type
Permanent
Description
About Foundever ™
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Working at Home Customer Service Advisor - Financial Services
Our client provides unsecured lending to retail and .com (ecommerce) partners. The lending is typically related to mobile phones and other electrical goods. The client, manages the complete loan lifecycle from onboarding, credit scoring, payments, and collections.
Main duties and responsibilities
Come and work for us in a multilingual, fast paced environment, where most speak two languages. You will be the first point of contact for customers and stores who have questions or problems with setting up or managing loans through a variety of different mediums, social media platforms, email, calls and chats.
Main duties and responsibilities include:
Providing clear and excellent customer service to customers
Dealing with queries relating to loan agreements, payments including direct debits
Listening to customers and understanding their needs in order to provide solutions, whilst ensuring the right outcome for all
Supporting customers to register and utilise the self-service portal including promoting the benefits
Ensuring vulnerable customers are identified and supported appropriately
Responding to all customer enquiries within given timescales, efficiently, effectively and accurately
Being the first point of call for customer complaints to make sure that they're treated fairly and that customers can share their thoughts and concerns
Taking ownership of issues and liaising with the client and internal Operations teams to resolve
Demonstrating an ability to troubleshoot, analyse and identify solutions working as part of a team
Using your own initiative to decide if a problem/query should be escalated to a Team Leader
Developing and maintaining a full knowledge of client processes and procedures
Responsible for maintaining and updating customer records within the CRM tool
Achieving daily/weekly/monthly targets
Identifying ideas for improvements.
Role Requirements
In order to be considered for this position, candidates must be able to demonstrate the following skills and experiences:
Fluent in English
Previous experience in Customer Service, preferably in the Financial Services industry
An empathic listener who can connect via telephone
Excellent communication skills & ability to communicate at all levels
Strong sense of ownership and drive to go the extra mile to solve an issue
Proactive problem solver with a sense of urgency and responsibility
Good organisational skills with the ability to multitask and prioritise
Commitment to a high level of accuracy with excellent attention to detail
Ability to work on own initiative and under pressure to achieve deadlines
Basic knowledge of Microsoft Suite
Ability to navigate multiple systems
Strong numeracy and literacy skills
Flexibility.
Hours Monday to Saturday 9:00 to 18:00. ** Candidates must be flexible for shifts around these hours.
What we can offer you
37.5 hours contract
2 weeks training
Learning and Development courses
Career opportunities within the account
Subject to Disclosure Scotland background check and credit check.
Job Segment: CRM, Electrical, Financial, Customer Service, Engineering, Technology, Finance
Source link
Apply Now
Req ID#: 143344
Location:
UK Remote, any Location, GB
Category: Operations
Custom Field 4: Kallidus
Required Language
English
Employment Type
Full time
Contract Type
Permanent
Description
About Foundever ™
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Working at Home Customer Service Advisor - Financial Services
Our client provides unsecured lending to retail and .com (ecommerce) partners. The lending is typically related to mobile phones and other electrical goods. The client, manages the complete loan lifecycle from onboarding, credit scoring, payments, and collections.
Main duties and responsibilities
Come and work for us in a multilingual, fast paced environment, where most speak two languages. You will be the first point of contact for customers and stores who have questions or problems with setting up or managing loans through a variety of different mediums, social media platforms, email, calls and chats.
Main duties and responsibilities include:
Providing clear and excellent customer service to customers
Dealing with queries relating to loan agreements, payments including direct debits
Listening to customers and understanding their needs in order to provide solutions, whilst ensuring the right outcome for all
Supporting customers to register and utilise the self-service portal including promoting the benefits
Ensuring vulnerable customers are identified and supported appropriately
Responding to all customer enquiries within given timescales, efficiently, effectively and accurately
Being the first point of call for customer complaints to make sure that they're treated fairly and that customers can share their thoughts and concerns
Taking ownership of issues and liaising with the client and internal Operations teams to resolve
Demonstrating an ability to troubleshoot, analyse and identify solutions working as part of a team
Using your own initiative to decide if a problem/query should be escalated to a Team Leader
Developing and maintaining a full knowledge of client processes and procedures
Responsible for maintaining and updating customer records within the CRM tool
Achieving daily/weekly/monthly targets
Identifying ideas for improvements.
Role Requirements
In order to be considered for this position, candidates must be able to demonstrate the following skills and experiences:
Fluent in English
Previous experience in Customer Service, preferably in the Financial Services industry
An empathic listener who can connect via telephone
Excellent communication skills & ability to communicate at all levels
Strong sense of ownership and drive to go the extra mile to solve an issue
Proactive problem solver with a sense of urgency and responsibility
Good organisational skills with the ability to multitask and prioritise
Commitment to a high level of accuracy with excellent attention to detail
Ability to work on own initiative and under pressure to achieve deadlines
Basic knowledge of Microsoft Suite
Ability to navigate multiple systems
Strong numeracy and literacy skills
Flexibility.
Hours Monday to Saturday 9:00 to 18:00. ** Candidates must be flexible for shifts around these hours.
What we can offer you
37.5 hours contract
2 weeks training
Learning and Development courses
Career opportunities within the account
Subject to Disclosure Scotland background check and credit check.
Job Segment: CRM, Electrical, Financial, Customer Service, Engineering, Technology, Finance
Source link
Apply Now