Folio Specialist

What We Need CORPAY is currently looking to hire a Folio Specialist within our ALE Solutions division. This position falls under our Lodging line of business and is located in St. Charles, IL. In this role, you will be responsible for maintaining a minimum 96% accuracy on all audited folios and achieving the production goal set by the Team Lead. You will report directly to the Folio Department Supervisor and regularly collaborate with policyholders, hotel chains, and brands. How We Work As a Folio Specialist, Corpay will set you up for success by providing: • Home office set up (Working hours 8-5, M-F) • Company-issued equipment • Formal, Virtual training Role Responsibilities The responsibilities of the role will include: • Reconciling the folio with our internal database and online bank account • Determining which folio discrepancies can be billed vs. need resolution while following department procedures • Delivering high levels of customer service to policyholders when processing reimbursement checks • Assisting with or fully completing resolutions to folio discrepancies with hotels via fax, email, or phone • Processing high-priority customer requests with expediency. • Requesting folios with the hotel as needed • Maintain internal databases to ensure all relevant information is noted • Adapt to process changes while maintaining production and accuracy • Work overtime when needed • Other duties as assigned Qualifications & Skills • High School diploma or equivalent preferred • 2+ years of job-related experience preferred • Computer proficiency in Microsoft Office Excel, Word, and Outlook • ACT program experience a plus • Excellent verbal & written communication skills, be very organized, have strong problem-solving skills, ability to multi task, and be a team player • Attention to detail and accuracy are critical skills for this position • Exhibits strong business acumen and sound judgement • Able to establish and maintain healthy working relationships with internal and external people in the course of work • Ability to assist coworkers with tasks Benefits & Perks • Medical, Dental & Vision benefits available the 1st month after hire • Automatic enrollment into our 401k plan (subject to eligibility requirements) • Virtual fitness classes offered company-wide • Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) • Philanthropic support with both local and national organizations • Fun culture with company-wide contests and prizes Equal Opportunity/Affirmative Action Employer • Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. Pay Transparency • This salary range is provided for Illinois which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $15-$16. • For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency. #LI-AM2 Apply tot his job