FLEX Senior Manager/Product Owner, Core Loyalty Products
The Senior Manager / Product Owner, Customer Management Products is responsible for supporting technologies that deliver services and support to our Loyalty Team and other cross functional teams tied to Loyalty. This role will collaborate with business partners and technical teams to maintain a well-groomed and prioritized product backlog of features as well as dependencies with other loyalty pods and other cross functional teams. In addition, this role will support the Product Manager/Director in tracking and communicating the overall status of the backlog and reflect changes in business priorities.
The Senior Manager / Product Owner will demonstrate management skills and leadership in a highly matrixed environment and must be comfortable working with multiple stakeholders on numerous competing priorities. The candidate will be moderately technical with a proven record of creative solutioning and problem solving.
CANDIDATE PROFILE
Education and Experience
· Undergraduate degree
· 6 years’ experience in technology, business, sales and marketing, management operations, or related professional area including:
o 3+ years ProductProgram management experience leading or managing platforms within a large, global organization.
o 3+ years of demonstrated Product and/or Strategy experience.
o Demonstrated experience to assess customer needs, creatively approach solutions, and decide and influence appropriate courses of action
· Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity, ambiguity, and aggressive timelines
· Excellent communicator, both written and spoken. Must be able to explain product vision, business objective, technical feasibility, define requirements, and technical implementations
· Project Management experience preferred
· Experience with or knowledge of SAFe preferred
· Experience with Jira and Confluence
· Experience with technical integrations across multiple systems preferred
· Skilled at converting business needs into technology requirements
· Experience with or knowledge of Agile/Scrum software development practices preferred
CORE WORK ACTIVITIES
Technical Product Owner
· Maintain a well-groomed product backlog of features to include refined user stories with solid technical solutions that are ready for development
· Help define new product features and optimizations of existing ones, and incorporate them into product roadmaps
· Support the definition of multiple Loyalty system capability requirements and development of the product roadmap
· Provide clear vision and scope documentation, use cases, workflows, and wire-frames to support development
· Coordinate with support teams for defect resolution
Demonstrating and Applying Discipline Knowledge
· Provides technical expertise and support to persons inside and outside of the department
· Demonstrates knowledge of job-relevant issues, products, systems, and processes
· Demonstrates knowledge of function-specific procedures
· Keeps up-to-date technically and applies new knowledge to job
Additional Responsibilities
· Proven ability to lead and work with cross-functional teams in support of specific business priorities
· Ability to solve problems quickly, think strategically, and drive data-driven decision making
· Ability to simultaneously manage multiple projects and aggressive timelines
· Strong interpersonal skills and success in cross-functional relationship-building at all levels, ability to drive consensus through influence and fact-based approach
· Effective written and oral communications skills with sensitivity to global communication needs
· Thrives in a fast-paced, entrepreneurial environment
· Demonstrates self-confidence, energy and enthusiasm in leading and influencing teams
· Proficiency in Office software products and digital collaboration tools
MANAGEMENT COMPETENCIES
Leadership
· Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
· Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
· Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
· Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
· Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
· Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
· Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
· Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
· Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
· Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
· Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
· Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
· Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
· Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
· Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
· Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
· Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
· Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
o Reading Comprehension – Understands written sentences and paragraphs in work related documents.
o Writing - Communicates effectively in writing as appropriate for the needs of the audience.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
The Senior Manager / Product Owner will demonstrate management skills and leadership in a highly matrixed environment and must be comfortable working with multiple stakeholders on numerous competing priorities. The candidate will be moderately technical with a proven record of creative solutioning and problem solving.
CANDIDATE PROFILE
Education and Experience
· Undergraduate degree
· 6 years’ experience in technology, business, sales and marketing, management operations, or related professional area including:
o 3+ years ProductProgram management experience leading or managing platforms within a large, global organization.
o 3+ years of demonstrated Product and/or Strategy experience.
o Demonstrated experience to assess customer needs, creatively approach solutions, and decide and influence appropriate courses of action
· Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity, ambiguity, and aggressive timelines
· Excellent communicator, both written and spoken. Must be able to explain product vision, business objective, technical feasibility, define requirements, and technical implementations
· Project Management experience preferred
· Experience with or knowledge of SAFe preferred
· Experience with Jira and Confluence
· Experience with technical integrations across multiple systems preferred
· Skilled at converting business needs into technology requirements
· Experience with or knowledge of Agile/Scrum software development practices preferred
CORE WORK ACTIVITIES
Technical Product Owner
· Maintain a well-groomed product backlog of features to include refined user stories with solid technical solutions that are ready for development
· Help define new product features and optimizations of existing ones, and incorporate them into product roadmaps
· Support the definition of multiple Loyalty system capability requirements and development of the product roadmap
· Provide clear vision and scope documentation, use cases, workflows, and wire-frames to support development
· Coordinate with support teams for defect resolution
Demonstrating and Applying Discipline Knowledge
· Provides technical expertise and support to persons inside and outside of the department
· Demonstrates knowledge of job-relevant issues, products, systems, and processes
· Demonstrates knowledge of function-specific procedures
· Keeps up-to-date technically and applies new knowledge to job
Additional Responsibilities
· Proven ability to lead and work with cross-functional teams in support of specific business priorities
· Ability to solve problems quickly, think strategically, and drive data-driven decision making
· Ability to simultaneously manage multiple projects and aggressive timelines
· Strong interpersonal skills and success in cross-functional relationship-building at all levels, ability to drive consensus through influence and fact-based approach
· Effective written and oral communications skills with sensitivity to global communication needs
· Thrives in a fast-paced, entrepreneurial environment
· Demonstrates self-confidence, energy and enthusiasm in leading and influencing teams
· Proficiency in Office software products and digital collaboration tools
MANAGEMENT COMPETENCIES
Leadership
· Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
· Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
· Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
· Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
· Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
· Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
· Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
· Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
· Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
· Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
· Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
· Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
· Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
· Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
· Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
· Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
· Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
· Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
o Reading Comprehension – Understands written sentences and paragraphs in work related documents.
o Writing - Communicates effectively in writing as appropriate for the needs of the audience.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.