flex Manager, Property Management Systems (PMS) – FSPMS
This is a temporary position.
The Manager, Property Management Systems (PMS) – FSPMS, is part of the Global Operations (GO) Department. This position will provide operational input and PMS subject matter expertise to support FSPMS, and possibly FOSSE, LightSpeed, & Opera property management systems. This position also plays an active role in supporting the future PMS strategy including providing input into design, testing, training, deployment, and support. This position will report to the Senior Director, Global Property Management Systems.
The core focus areas for this role are:
1. Support the Full-Service PMS (FSPMS) product by providing subject matter expertise
2. Support FSPMS related change management materials
3. Collect and participate in prioritization of automation ideas
CANDIDATE PROFILE
REQUIRED
Experience & Education:
· 4-year bachelor’s degree from an accredited university
· 3+ years of hotel experience or other relevant experiences using FSPMS
· Experience creating tools in Secure CRT and/or Excel
· Strong oral and written communication skills; able to collaborate effectively with others in a cross-functional team
PREFERRED
· Management experience in Rooms Operations at a full-service Marriott property
· Familiarity with other Property Management Systems, such as FOSSE, LightSpeed, Opera, and related systems such as MARSHA, CI/TY, etc.
· Proven track record of success working in or with fast-paced, customer focused organizations
· Strong negotiating, influencing, problem-solving and project management skills
· Proven ability to effectively prioritize and execute tasks in a high-pressure environment within budgets and timelines
CORE WORK ACTIVITIES
Support Property Management Systems (PMS) strategy
· Support existing hotels and support teams with process and business-related questions
· Create and manage standard processes to support new tasks and organization
· Collect and prioritize FSPMS automation ideas
Provide Property Management System Subject Matter expertise
· Work with Stakeholders of other disciplines to provide operational input and identify operational needs and enhancements
· Work with Continent business leaders
· Supports PMS impacting projects from the operational/business perspective.
Support Development of Change Management materials
· Supports development and maintenance of PMS knowledge, MGS pages and other documentation
· Communicates concepts in a clear and persuasive manner that is easy to understand
· Works with continent teams to draft communications regarding PMS impacts and enhancements
Analyze and Present Recommendations from Case Data
· Partner with IT Organization to provide operational input into support process and ensure process is in place to manage business requests from hotels
· Generate and provide accurate and timely results in the form of reports, presentations, etc.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Apply Now
Apply Now
The Manager, Property Management Systems (PMS) – FSPMS, is part of the Global Operations (GO) Department. This position will provide operational input and PMS subject matter expertise to support FSPMS, and possibly FOSSE, LightSpeed, & Opera property management systems. This position also plays an active role in supporting the future PMS strategy including providing input into design, testing, training, deployment, and support. This position will report to the Senior Director, Global Property Management Systems.
The core focus areas for this role are:
1. Support the Full-Service PMS (FSPMS) product by providing subject matter expertise
2. Support FSPMS related change management materials
3. Collect and participate in prioritization of automation ideas
CANDIDATE PROFILE
REQUIRED
Experience & Education:
· 4-year bachelor’s degree from an accredited university
· 3+ years of hotel experience or other relevant experiences using FSPMS
· Experience creating tools in Secure CRT and/or Excel
· Strong oral and written communication skills; able to collaborate effectively with others in a cross-functional team
PREFERRED
· Management experience in Rooms Operations at a full-service Marriott property
· Familiarity with other Property Management Systems, such as FOSSE, LightSpeed, Opera, and related systems such as MARSHA, CI/TY, etc.
· Proven track record of success working in or with fast-paced, customer focused organizations
· Strong negotiating, influencing, problem-solving and project management skills
· Proven ability to effectively prioritize and execute tasks in a high-pressure environment within budgets and timelines
CORE WORK ACTIVITIES
Support Property Management Systems (PMS) strategy
· Support existing hotels and support teams with process and business-related questions
· Create and manage standard processes to support new tasks and organization
· Collect and prioritize FSPMS automation ideas
Provide Property Management System Subject Matter expertise
· Work with Stakeholders of other disciplines to provide operational input and identify operational needs and enhancements
· Work with Continent business leaders
· Supports PMS impacting projects from the operational/business perspective.
Support Development of Change Management materials
· Supports development and maintenance of PMS knowledge, MGS pages and other documentation
· Communicates concepts in a clear and persuasive manner that is easy to understand
· Works with continent teams to draft communications regarding PMS impacts and enhancements
Analyze and Present Recommendations from Case Data
· Partner with IT Organization to provide operational input into support process and ensure process is in place to manage business requests from hotels
· Generate and provide accurate and timely results in the form of reports, presentations, etc.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Apply Now
Apply Now