FIRST STOP HEALTH - Senior Product Manager
FIRST STOP HEALTH - Senior Product Manager
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Senior Product Manager
FIRST STOP HEALTH
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Senior Product Manager
Fully Remote
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Job Type
Full-time
Description
About Us: On a mission to deliver affordable, delightful healthcare for all, First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages.First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided. First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrates the company's commitment to employee financial well-being. The First Stop Health membership benefit is another added perk for employees and provides our virtual care solutions -- Urgent Care, Mental Health, and Primary Care -- from their very first day!Job Description: The Senior Product Manager, Operational Systems is a strategic new role responsible for owning and scaling the operational platform that enables Client Success, Client Operations, and Revenue teams to deliver exceptional service efficiently.This role owns a portfolio of internal-facing products and integrations that power client onboarding, configuration, support operations, reporting, and ongoing lifecycle management. Key domains include:Salesforce (Service Cloud & Sales Cloud)Platform integrations between Salesforce and First Stop Health systemsClient Manager toolingClient reporting and analytics deliveryCensus file intake workflowsInternal and client-facing support portalsThis position operates as a platform owner and strategic partner to Client Success and IT, translating operational complexity into scalable, reliable, and intuitive product solutions.Responsibilities: Product Ownership & StrategyDefine and own the product vision, strategy, and roadmap for Client Support and Revenue-enablement capabilitiesTreat internal tools and workflows as first-class products, with defined success metrics and continuous iterationPartner deeply with Client Success and Client Operations leadership to understand pain points and future-state needsBalance short-term operational improvements with long-term platform scalability and cost efficiencySalesforce Integrations & CRM StrategyServe as subject matter expert for Salesforce, with depth in Service Cloud and strong working knowledge of Sales CloudOwn integration strategy between Salesforce and the First Stop Health platform, ensuring data integrity and clear system-of-record governanceDefine and manage integration requirements supporting client contracting, service activation, and help desk workflowsPartner with IT and Engineering to implement scalable integration patterns, monitoring, and long-term maintainabilityClient Management ToolingOwn the Client Manager experience as a two-sided product supporting internal teams and client-facing workflowsProductize client reporting into scalable, standardized delivery models that reduce operational burdenImprove census file intake processes to reduce manual effort and error ratesEvolve client self-service and support capabilities to increase transparency and efficiencyEnsure client-facing workflows are aligned with internal systems, data models, and operational realitiesCross-Functional Collaboration & DeliveryLead discovery efforts to translate operational needs into clear product requirementsPartner with Engineering to define MVP scope, assess architectural tradeoffs, and drive high-quality deliveryCollaborate with IT, Data, Security, and Compliance to ensure reliability, scalability, and regulatory alignmentCommunicate roadmap, priorities, and outcomes clearly to stakeholders at all levelsRequirements: Education:No specific educational requirements; equivalent practical experience required.Experience:7+ years of product management experienceOwnership of complex internal platforms or tooling in B2B or B2B2C environmentsDeep hands-on Salesforce experience (Service Cloud required; Sales Cloud preferred)Proven experience managing integrations, APIs, and data-heavy workflowsExperience building products for internal operational teams such as Client Success or SupportStrong track record delivering technically complex initiatives in partnership with Engineering and ITExperience in healthcare, benefits administration, or regulated environments strongly preferredSkills:Exceptional cross-functional relationship builderClear, executive-level communicatorData-informed decision maker with strong internal-product metrics disciplineHigh ownership mindset; comfortable operating in ambiguityEmpathetic toward internal users; focused on simplifying complex workflowsStrong discovery and prioritization skills in multi-stakeholder environmentsSystems thinker with end-to-end workflow ownershipTechnical fluency and credibility with EngineeringFirst Stop Health is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all the job requirements. Unsure if you check every box? Apply. We would love to consider your unique experiences and how you could make First Stop Health even better.To learn more about First Stop Health, visit www.fshealth.com and if you require any assistance during the application process or have questions, please don't hesitate to contact our talent acquisition team via email at [email protected]
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