First Line IT Support – High Wycombe
5G Communications is a well-known supplier of B2B telecommunications technology in the UK. They are seeking a First Line IT Support professional to provide seamless IT support for both internal and external clients, resolving issues via a ticket-based system. Responsibilities Remote IT Telephone Support for customers Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access Provide remote support using any industry accepted remote support software Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services Adherence to a call logging process Password resets/mail routing/new accounts etc Logging customer queries and meeting SLA’s Updating existing tickets with SLA time Remote IT Maintenance for customers Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers Ensuring that the operating system and personal productivity applications are configured for optimal performance using industry best practice Scheduled Server maintenance Onsite IT Support for customer Installation, configuration, move and/or upgrades to all designated EUC devices, both software and hardware, including peripherals and their associated drivers Onsite Project installation work Escalate when needed to in accordance with SLA Skills Minimum of 1 years in a Desktop Support environment Proficient with Windows Desktop Operating Systems essential (Windows 7/ 8/ 10) / MAC Basic Experience with Windows Server Operating Systems Proficient with Microsoft Office Applications essential (2016 / 2019 / Office 365) Basic Networking knowledge ex (DHCP, DNS) Basic Experience with various Internet Connectivity Mediums essential, ex ADSL, Fibre Basic Experience with Enterprise Antivirus packages Basic Experience Backup management Remote IT Telephone Support for customers Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access Provide remote support using any industry accepted remote support software Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services Adherence to a call logging process Password resets/mail routing/new accounts etc Logging customer queries and meeting SLA's Updating existing tickets with SLA time Remote IT Maintenance for customers Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers Ensuring that the operating system and personal productivity applications are configured for optimal performance using industry best practice Scheduled Server maintenance Onsite IT Support for customer Installation, configuration, move and/or upgrades to all designated EUC devices, both software and hardware, including peripherals and their associated drivers Onsite Project installation work Escalate when needed to in accordance with SLA A Levels Have previous IT remote telephone support experience Fluency in English is mandatory Good personality Willingness to learn A+, N+ or Microsoft MCSA /MCSE optional Benefits Training and development plans. Staff bonuses and holiday incentives Company Overview 5G Communications is a telecommunication company specializing in broadcasting and calling services. It was founded in 1998, and is headquartered in High Wycombe, Buckinghamshire, GBR, with a workforce of 51-200 employees. Its website is