Financial Software Support Analyst - Hybrid (Georgia, USA) or Remote for Non-Local Candidates

Employer Industry: Community Association Management Software Why consider this job opportunity: - Opportunity for career advancement and growth within the organization - Annual bonus available - Comprehensive benefits including medical, dental, vision, and life insurance - Generous paid time off policy with 136 hours per year plus additional paid holidays - Flexible work environment with hybrid options for local and remote candidates - Supportive and collaborative work culture focused on customer satisfaction What to Expect (Job Responsibilities): - Reproduce customer issues to determine root causes and appropriate corrective actions - Resolve customer issues that do not require development team intervention - Document and forward customer requests for modifications or enhancements to the appropriate team - Provide thorough and professional responses to customers, including step-by-step instructions - Assist training and implementation teams as needed What is Required (Qualifications): - High School Diploma or equivalent - Basic understanding of core accounting principles, including GAAP, Accounts Payable, and Accounts Receivable - 2+ years of software support experience - Proficiency with Microsoft Office Suite - Effective written and verbal communication skills How to Stand Out (Preferred Qualifications): - Familiarity with banking terminology and processes - Familiarity with the Community Association Industry and Salesforce - Strong analytical thinking skills - Detail-oriented and organized with the ability to multi-task - Self-starter with a passion for exceeding customer expectations #CommunityAssociationManagement #SoftwareSupport #CareerOpportunity #HybridWork #CustomerService We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Apply tot his job