Financial Service Specialist 1 - Remote - Colorado
About the position As a Financial Services Specialist at Nordstrom, you will serve as an Ambassador for the company, providing exceptional customer service in a fully remote environment. This role involves handling complex inbound inquiries related to various financial products and services, ensuring a high level of customer satisfaction while working autonomously. The position requires flexibility in scheduling, including weekend availability, and the ability to thrive in a virtual workspace. Responsibilities • Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Debit, Loyalty Program and Gift Card products. • Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions. • Enter and review new account applications from multiple channels: stores, online and/or customers responding to promotional invitations. • Process and review register referrals, Nordstrom.com transactions, and credit line increase requests and payments. • Perform other duties as assigned. Requirements • 1+ years of experience in customer service. • Ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience. • A quiet, distraction-free, secure workspace. • Ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership. • A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment. • Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors. • Ability to work with integrity and respect confidentiality. • Ability to independently apply strong analytical, problem-solving and decision-making skills. • Clear and professional communication skills with customers and co-workers, both verbally and written. • Ability to work a flexible schedule based on department needs, including nights and weekends. Benefits • Medical/Vision, Dental, Retirement and Paid Time Away • Life Insurance and Disability • Merchandise Discount and EAP Resources Apply tot his job