Financial Aid Support Representative

About Us: Apex Technical School is a premier New York trade school with over 60 years of experience delivering hands-on, career-focused training in high-demand skilled trades. Licensed by the NY State Education Department and accredited by ACCSC, Apex prepares students for real careers that drive economic mobility across New York City. About the Role: We are seeking a Financial Aid Support Representative to provide hands-on assistance to prospective and enrolled students as they complete their financial aid requirements. This is a temporary support role (up to 6 months) designed to help reduce processing backlogs and ensure students stay on track for enrollment and funding. In this role, you’ll guide students step-by-step through FAFSA completion and related requirements via remote and/or in-person sessions, while working closely with Admissions and Financial Aid teams. Compensation: $24-$28hr What You’ll Do Conduct scheduled virtual (Zoom/Microsoft Teams) and in-person sessions to assist students with:FAFSA completionFSA ID creation and troubleshootingContributor (parent/spouse) setupMaster Promissory Notes (MPN)Entrance CounselingProactively outreach to students with incomplete financial aid requirements via phone and emailSchedule and confirm appointments and follow-upsTrack student progress and document all interactions accurately in internal systemsCoordinate closely with Admissions and Financial Aid teams to ensure timely funding completionIdentify and escalate issues related to verification, missing documentation, or eligibility concernsMaintain compliance with FERPA and institutional policiesSupport team goals related to outreach volume, completion rates, and student readinessAdditional ResponsibilitiesAssist with Exit Counseling outreach and trackingSupport financial aid communications such as reminders, deadlines, and required noticesHelp during peak processing periods and special financial aid initiativesWhat We’re Looking For Required:High School Diploma or equivalent2–3 years of experience in Higher Education Financial AidStrong working knowledge of FAFSA, verification processes, and federal aid regulationsExcellent communication skills with a patient, student-centered approachAbility to multitask, work independently, and maintain attention to detailPreferred:Certified Financial Aid Administrator (CFA)Experience working in virtual student support environmentsTechnical RequirementsReliable high-speed internetLaptop or desktop with webcam and microphoneComfort using Microsoft Office, Zoom/Microsoft Teams, and web-based systems such as studentaid.govExperience with databases or CRM systems (Salesforce a plus)Company
Apex Technical School is an adult vocational technical school located in Long Island City, New York, that provides top-tier vocational training in high-growth trades. Founded in 1961, Apex serves about 1,400 students annually with seven 900-hour certificate courses in skilled trades including refrigeration, automotive service, auto body, welding technology, electrical and advanced electrical, plumbing and construction. Apex certificate programs are highly regarded and have been shown to have a substantial positive impact on economic mobility—leading to entry level careers.

Apex is accredited by the Accrediting Commission of Career Schools and Colleges, and licensed by New York State Department of Education Apex offers job placement assistance, financial aid and work-study jobs to those who qualify.




Website:
https://apexschool.com/




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