Field Service Engineer- Charlotte, NC
ABOUT THE COMPANY: Description Flow International Corporation, a Shape Technologies Group company, is a global leader in advanced cutting and forming solutions, including ultrahigh-pressure waterjet, fiber laser, and press brake technologies. Building on decades of innovation and engineering expertise, Flow delivers solutions that help manufacturers and fabricators cut faster, form smarter, and achieve exceptional results. Committed to innovation, reliability, and unmatched customer support, Flow serves a wide range of industries worldwide. What It’s Like to Work Here At Flow, we foster a culture of innovation, collaboration, and respect. We take on real manufacturing challenges, push technology forward, and hold ourselves to a high standard. Here, your ideas matter and your work make a measurable impact — on our products, our customers, and the industries we serve. What We Offer We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, life and disability insurance, education reimbursement, and global opportunities for career development. Role SUMMARY Field Service Engineer (FSE) provides expert-level technical support for Flow International Corporation’s water-cutting and surface preparation systems. This position plays a key role in ensuring optimal system performance at customer sites. The FSE will work both independently and with minimal supervision, delivering high-quality service and technical guidance while building strong relationships with customers and partners. ESSENTIAL DUTIES AND RESPONSIBILITIES Deliver on-site and remote technical support for the operation, diagnosis, and repair of Flow systems. Assist customers in troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits. Accurately complete all required administrative documentation and service reports in a timely manner. Adhere to Flow’s Return Material Authorization (RMA) policy and document all customer-reported system issues. Support documentation efforts, including maintaining current product manuals, specifications, and technical references. Assist the customer service team in identifying parts and providing technical input. Serve as a professional liaison between Flow and its customers/distributors, ensuring a positive and productive relationship. Travel to customer sites, sometimes on short notice and outside of normal business hours, including weekends and holidays, for extended durations as needed. Participate in on-call rotations as assigned, providing after-hours technical support when required. Perform routine and preventive maintenance on customer equipment and assist in establishing maintenance schedules. Perform additional duties and responsibilities as assigned by management. SUPERVISORY RESPONSIBILITIES : None. TRAVEL: Respond to service needs on short notice—travel may exceed 70%, including nights, weekends, holidays, and international destinations. Qualifications: REQUIRED KNOWLEDGE, SKILLS, ABILITIES : Proficient in mechanical, hydraulic, pneumatic, plumbing, electrical, and electronic systems. Strong diagnostic and troubleshooting skills. Ability to analyze and resolve technical problems using sound judgment. Proficient in using Microsoft Office (Word, Excel), Outlook, Teams, and service-related tools. Strong verbal and written communication skills, with the ability to clearly explain complex technical issues. Excellent interpersonal skills with the ability to remain calm and professional under pressure. Strong initiative, a positive attitude, and a dependable work ethic. Ability to organize work, manage time effectively, and work independently. Willingness and ability to learn Flow's products, systems, and procedures quickly. Capable of traveling internationally, including to Canada. Equipment Used Standard office and administrative equipment Diagnostic tools, hand tools, and machine tools Flow International systems and software platforms EDUCATION and EXPERIENCE : Associate’s degree in Electronics, Mechanical Engineering, Robotics, or a related technical field; or equivalent combination of education and experience. Minimum of 2 years of field service experience working with robotics, motion control systems, CNC machinery, or similar capital equipment. Experience with microprocessor control systems is strongly preferred. CNC programming experience is a plus. Proficiency in using business software including MS Office, Outlook, Teams, Concur, and Kronos. Experience providing technical support over the phone is preferred. COMPENSATION & BENEFITS Base Compensation: $33–$36 per hour, depending on experience, plus overtime Comprehensive benefits package, including medical, dental, vision, and life insurance 401(k) plan with company matching contributions Paid time off (PTO) and disability insurance Tuition reimbursement for approved educational programs Ongoing career development and training opportunities PHYSICAL DEMANDS: The physical demands described here represent those an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing these duties, the employee is regularly required to talk and hear. The employee is occasionally required to stand, sit, walk, and reach with hands and arms. Additionally, the employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close, distance, color, and peripheral vision, as well as depth perception and the ability to adjust focus.