Family Resource Navigator / Data Support and Adult Engagement Specialist

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization dedicated to serving immigrants and refugees in Portland, Oregon. This role aims to support families in achieving economic security through resource navigation and data management, focusing on improving housing stability and engaging adult participants in community resources.ResponsibilitiesWorks as part of the SUN Community School team and within the school-based team to build trusting relationships with families from multiple schoolsWorks with the SUN Site Managers and the Family Resource Navigator (FRN) team to plan and implement adult education eventsSupport FRN team with entering and cleaning up data entry in WellSkySupport with communicating to FRN clients at sites where language support is needed or requestedSubmit documentation and referrals for all applicants in the designated outreach zone, in collaboration with FRN colleaguesWork closely with FRN colleagues to ensure that all clients are contacted and data is tracked in the databaseCommunity responsive communication, outreach and engagement with students, parents, families, school staff, and community membersConduct client assessments to determine eligibility for social service support programs and other resources available in the community, in person at multiple schools in the designated outreach areasRefer families to community resources that address and assist in their universal household needs. Facilitate completion of application forms and document collection and review for internal program referralsSupport families to navigate or access internal/IRCO programs as well as external/community systems of care (for example: housing programs, rent and utilities assistance, food resources, public benefits, employment systems and/or school-based resources)Maintains files and documentation as requiredPerform administrative work in a timely and accurate manner, including report writing, data entry, timesheets, tracking participant enrollment, referrals, attendance and completion of internal IRCO forms for the HR and Finance DepartmentsConduct follow-up assessments for all participants who have exited the programDevelop and maintain a centralized Information & referral tracking system for the school communities that are servedAttend required training and meetings conducted by IRCO, IRCO SUN Team, Multnomah County, the school/district and community work groups, in person, as assignedMeet performance and contract expectations related to FRN outputs & outcomesAccepts other appropriate duties/responsibilities as assigned by IRCO SUN Manager or SUN SupervisorEffectively work with individuals of multibackgroundsActively work to disrupt illegal or unlawful treatment based on race and systematic illegal denial of fair treatment through full participation program practice and implementationUtilize bilingual skills to support community focused communication with students, families, and clients in their preferred language, when possibleSkillsMust pass ODE/school district background checkOn-site position; Hybrid work may be discussedProficiency in English required. Bilingual in a 2nd Language preferred in Spanish, Vietnamese, Chinese (Mandarin/Cantonese), Chuukese, Ukrainian or other languages commonly spoken by the families enrolled at the schoolsPossession of a valid driver's license with a verification of current auto-insurance and full use of automobile during work hoursPrevious data entry experience in WellSky is requiredMust be 18 years or olderMust be able to pass Oregon Department of Education (ODE) fingerprint background checkHigh School degree or equivalent preferred. Experience in the field may be considered equivalentExperience working directly with parents or families in community focused resource navigation workExperience with Microsoft office suite (Excel, Teams, Outlook, Sharepoint)Experience with data entry in WellSky requiredStrong analytical, problem-solving skillsStrong skills in community focused, interpersonal, and organizational communicationCommunicate effectively in a positive manner verbally, in writing, and by phoneStrong communication skills in a multilingual, multibackground team and organizationBenefits3 to 6 weeks of PTO per year401k match of over 100% on first 5%, immediate vesting3% match for student loans or college savings12 Paid Holidays and 1 Floating HolidayMedical & Dental insurance options with 90% coverage for employee AND Families, no deductiblesEmployer Paid Life, Short term, and Long-term Disability InsuranceFlexible spending accountCompany OverviewImmigrant and Refugee Community Organization (IRCO)serves the holistic needs of immigrants, refugees and mainstream community members. It was founded in 1976, and is headquartered in Portland, Oregon, USA, with a workforce of 501-1000 employees. Its website is https://irco.org/.



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