Facebook Comment Moderator – Brand Protection &...
We are looking for a calm, highly discerning Community Moderator to manage comment sections on a high-engagement personality brand. This is not a generic brand account. Our audience is loyal, vocal, humorous, and occasionally chaotic. We need someone who can clean the perimeter without over-sanitizing the room. Your job is to protect the brand from harassment, coordinated negativity, and purchase-deterrent language — while preserving authentic engagement. ⸻ Scope: • Review and moderate Facebook comments daily (primary focus) • Identify and remove harassment, defamation, threats, and coordinated negativity • Remove unsubstantiated “scam” / “don’t buy” purchase-deterrent comments • Maintain some natural skepticism and playful tone in comments (do NOT over-censor) • Apply and refine keyword filters • Block repeat offenders when necessary • Escalate serious legal-risk content immediately • Provide weekly moderation summary (volume + patterns + red flags) Important: This role is primarily defensive moderation. You will not be debating critics or writing long responses. Brand replies are handled internally. ⸻ Tone & Judgment Requirements: • Calm under pressure • Strong grasp of English nuance, sarcasm, and humor • Able to distinguish between playful teasing vs. malicious attacks • Never argumentative • Never sarcastic • Never engage in debates • Preserve energy, remove toxicity We are looking for someone who understands that controlled chaos is part of the brand — but personal attacks are not. ⸻ Trial Structure: • 10 hours per week • 30-day trial • 3–4 check-ins per day during peak activity windows • Weekly written report required • Access via Meta Business Manager only (no direct login credentials) ⸻ Experience Required: • Prior moderation of high-volume Facebook accounts • Experience handling polarizing or personality-driven brands • Strong familiarity with Meta Business Suite moderation tools • Experience with keyword filtering and escalation processes ⸻ Please Include: 1. A specific example of moderating a polarizing account 2. How you differentiate between sarcasm and harassment 3. How you handle “This is a scam / don’t buy this” comments 4. Your hourly rate