Express Auto Damage Insurance Claim Rep (Hybrid or Remote)
Mapfre is a company in the insurance sector, and they are seeking an Auto Damage Claim Rep to join their Claims, Physical Damage Department. In this role, you will be responsible for adjusting 1st party Express claims for Auto Physical Damage by screening losses, determining coverage exposures, and settlements.ResponsibilitiesAssure written and verbal communications are timely, professional and empatheticDeliver service to customers and agents aligned with contribution to the Departmental tNPS scoreEffectively manage ACD telephone system/features by complying with message retrieval, Log In/Log Out, AUX and ACW expectations and standardsEnsure all parties involved in a loss are contacted to identify claim exposuresMaximize utilization of preferred vendors and repair/appraisals channelsTake steps to avoid consumer complaints such as AG or DOI and mitigate bad faith allegationsEnsure timely and comprehensive responses to complaints with supervisory oversightIdentify potentially fraudulent claims for transfer with Supervisory inputEmbrace and effectively manage a team centric approachSkillsAssociate's Degree and 1-3 years experience0 - 1 year experience with Bachelor's DegreeExcellent Customer Service And Interpersonal Skills Are RequiredEffective verbal and written skills are necessaryAbility to work in a fast a paced environmentCompany OverviewMAPFRE a global insurance company. It was founded in 1935, and is headquartered in Madrid, Madrid, ESP, with a workforce of 10001+ employees. Its website is https://www.mapfre.com.
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