**Experienced Work From Home Customer Service Coordinator - Digital Operations at blithequark**

Are you a customer service professional looking for a challenging role that offers the convenience of working from home? Do you thrive in a dynamic environment where you can make a real difference in people's lives? Look no further than blithequark's Work From Home Customer Service Coordinator - Digital Operations role! At blithequark, we're not just a bank - we're a community of passionate individuals who are dedicated to changing the way people bank. We believe that our customers are at the heart of everything we do, and we're committed to providing them with exceptional service and support. As a Work From Home Customer Service Coordinator, you'll play a vital role in helping us achieve this goal. **About blithequark** blithequark is a leading financial institution that's dedicated to providing innovative banking solutions to individuals and businesses. We're a company that's passionate about making a difference in people's lives, and we're committed to creating a workplace culture that's inclusive, supportive, and empowering. **The Role** As a Work From Home Customer Service Coordinator, you'll be responsible for providing exceptional customer service to our clients via phone, email, and chat. You'll work from the comfort of your own home, using our state-of-the-art technology to stay connected with our customers and resolve their queries in a timely and professional manner. **Key Responsibilities** * Provide exceptional customer service to our clients via phone, email, and chat * Respond to customer inquiries and resolve issues in a timely and professional manner * Use our CRM system to track customer interactions and update customer records * Collaborate with our team to resolve complex customer issues and provide solutions * Stay up-to-date with our products and services to provide accurate information to customers * Meet or exceed customer satisfaction targets and quality metrics * Work collaboratively with our team to achieve business objectives and improve customer experience **Essential Qualifications** * High school diploma or equivalent certification * At least 2 years of customer service or call center experience * At least 1 year of Google Suite or Microsoft Office experience * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving and analytical skills * Ability to work independently and as part of a team **Preferred Qualifications** * At least 3 years of customer service or call center experience * At least 6 months of experience in the financial industry * Experience with CRM systems and customer service software * Strong knowledge of banking products and services * Ability to speak multiple languages **Work From Home Technology Requirements** * Secure home office environment that is free from background noise and distractions * Reliable private internet connection that is not supplied via cellular data or hotspot * A private network that is password protected where you have ownership or line of site sight to every device on the network * Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) * Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions * ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred * To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page * Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met **Work From Home Location Requirements** * Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE) or 56301 (St. Cloud, MN) and report in person, when required, with at least 24 hours notice. **Compensation and Benefits** * $21 per hour * Comprehensive benefits package, including medical, dental, vision, and prescription coverage * Flexible schedule options * Paid time off * Wellbeing offerings such as backup childcare and Mental Wellness support * Tuition reimbursement * Paid training and development offered quarterly * Flexible spending account * Life insurance * Disability insurance * 401 K and stock purchase plan **Why Join blithequark?** * We're a company that's passionate about making a difference in people's lives * We offer a comprehensive benefits package that supports your total well-being * We're committed to creating a workplace culture that's inclusive, supportive, and empowering * We offer opportunities for career growth and development * We're a company that's dedicated to innovation and excellence **How to Apply** If you're a customer service professional who is passionate about making a difference in people's lives, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. We promote a drug-free workplace and consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. **Accommodation Requests** If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact blithequark Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. **Technical Support** For technical support or questions about blithequark's recruiting process, please send an email to [email protected]. Apply for this job