**Experienced Work From Home Associate, Collections Customer Assistance – Automotive Finance Industry Expert**

Are you a highly motivated and detail-oriented professional with a passion for delivering exceptional customer experiences? Do you have a strong background in collections and a keen eye for problem-solving? We are seeking an experienced Work From Home Associate, Collections Customer Assistance to join our team at Hyundai Capital America. As a key member of our Operations Division, you will play a critical role in providing top-notch support to our customers and driving business success. **About Us** Hyundai Capital America is a leading provider of financial products and services to Hyundai, Genesis, and Kia dealerships nationwide. With a strong presence in the automotive finance industry, we offer a wide range of financial solutions to over 1.7 million retail customers. Our company culture is built on the values of collaboration, innovation, and customer satisfaction, and we are committed to creating a positive and rewarding work environment for our employees. **About the Role** As a Work From Home Associate, Collections Customer Assistance, you will be responsible for providing exceptional customer service and support to our customers with escalated issues. Your primary duties will include: * Investigating and analyzing customer complaints and disputes to resolve issues in a timely and effective manner * Handling phone calls and correspondence from customers with escalated issues * Ensuring that customer issues are handled within specified timelines and that all necessary documentation is completed accurately * Collaborating with other departments to achieve a seamless customer experience * Participating in coaching and development sessions to enhance individual performance and overall department/team performance **Key Responsibilities** * Perform thorough follow-up and research tasks to ensure effective problem resolution * Handle phone calls and correspondence from customers with escalated issues * Ensure that customer issues, disputes, and inquiries are handled within specified timelines * Properly document account information and input data in the appropriate systems * Complete daily work activities to meet operational requirements and goals * Participate in coaching and development sessions to enhance individual performance and overall department/team performance * Perform all other duties as assigned **Knowledge and Skills** * Ability to multi-task and prioritize to meet daily goals * Strong administrative and organizational skills * Keen attention to detail * Demonstrated problem-solving ability * Demonstrated ability to collaborate and work well with others * Excellent communication skills, verbal and written * Knowledge of commonly used terminology, policies, and procedures **Qualifications** * 3-5 years of collections experience * Automotive retail and/or lease experience a plus * High school graduate required; college degree preferred **Physical Requirements and Working Conditions** Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor, and moderate noise levels. Work is performed in an office environment. **Why Join Our Team?** * Competitive salary and benefits package * Opportunity to work from home and enjoy a better work-life balance * Collaborative and dynamic work environment * Ongoing training and development opportunities to enhance your skills and career growth * Recognition and rewards for outstanding performance and contributions to the company **How to Apply** If you are a motivated and customer-focused professional with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** Hyundai Capital America is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. **California Privacy Notice** This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [email protected]. Apply for this job