**Experienced Virtual Personal Assistant – Remote Support for arenaflex Property Management**
At arenaflex, we're a dynamic and innovative property management company dedicated to delivering exceptional services to our clients. As we continue to grow and expand our operations, we're seeking a highly organized and proactive Virtual Personal Assistant to join our team. This remote role offers the perfect opportunity for a motivated and tech-savvy individual to support our director and contribute to the smooth day-to-day operations of our UK-based property business.
**About arenaflex**
arenaflex is a leading property management company that prides itself on its commitment to excellence, customer satisfaction, and innovative solutions. Our team is passionate about delivering exceptional services to our clients, and we're always looking for talented individuals who share our vision and values. As a Virtual Personal Assistant at arenaflex, you'll have the opportunity to work with a dynamic team, develop your skills, and contribute to the growth and success of our business.
**Key Responsibilities**
As a Virtual Personal Assistant, you'll play a vital role in supporting our director and ensuring the smooth operation of our property management business. Your key responsibilities will include:
* **Email Management**: Managing the director's emails and admin tasks, ensuring prompt and efficient responses to customer inquiries and requests.
* **Customer Communication**: Responding to customer phone calls by email, calling customers back who need help with urgent issues, and providing professional support to resolve their queries.
* **Maintenance Coordination**: Arranging maintenance work, including responding to customer emails requesting maintenance, coordinating contractors to attend (subject to landlord/line manager approval), and ensuring timely completion of tasks.
* **Airbnb Support**: Handling Airbnb guest inquiries and requests via the Airbnb platform, updating Guesty (our property management software) with accurate listing information, and ensuring seamless communication with guests.
* **Contract Management**: Drafting contracts for tenants and employees, ensuring compliance with relevant laws and regulations, and maintaining accurate records.
* **Landlord, Tenant, and Staff Support**: Responding to landlords, tenants, and staff inquiries professionally, providing timely and accurate information, and resolving any issues that may arise.
* **Content Creation**: Using ChatGPT to generate professional responses in the director's tone (checking key responses with him via WhatsApp), creating a maintenance manual with FAQs within the first two months to streamline future inquiries, and developing content for marketing campaigns.
* **Mail Merges and Distribution**: Organizing mail merges and distributing letters to UK customers for marketing campaigns, ensuring timely and accurate delivery.
**Ideal Candidate**
We're looking for a highly organized and proactive individual who can work independently, think critically, and provide exceptional customer support. The ideal candidate will have:
* **Strong Written and Verbal Communication Skills**: Fluency in English is essential, and the ability to communicate effectively with customers, landlords, tenants, and staff.
* **Experience in Airbnb, Guesty, and UK Property Management**: While experience is desirable, we're open to training the right candidate who is willing to learn and adapt to our systems and processes.
* **Confidence in Using ChatGPT**: The ability to use ChatGPT for drafting responses and admin support, ensuring consistency and professionalism in communication.
* **Excellent Problem-Solving Skills**: The ability to manage urgent customer issues, think critically, and provide effective solutions.
* **Reliability and Responsiveness**: The ability to work during UK hours (7 AM to late afternoon, Monday to Friday), respond promptly to customer inquiries, and maintain accurate records.
**Technical Requirements**
The ideal candidate should have excellent working knowledge of:
* **Docusign**: Electronic signature software for signing and managing documents.
* **WhatsApp**: Messaging app for communication with the director and other team members.
* **LastPass**: Password management software for secure access to arenaflex systems.
* **Microsoft Outlook**: Email client for managing emails and calendar events.
* **Microsoft Excel**: Spreadsheets software for data analysis and reporting.
* **Microsoft Word**: Word processing software for document creation and editing.
* **Airbnb Platform**: Online platform for managing Airbnb listings and guest inquiries.
**Additional Requirements**
Candidates must be willing to submit ID and proof of address, as they may handle sensitive information. We're committed to maintaining the highest standards of data protection and confidentiality.
**How to Apply**
To show that you have read and understood the job application, please include the keyword "banana" in the first line of your cover letter. Applications without this will not be considered. If you're looking for a flexible, remote role where you can support a growing property business, we'd love to hear from you!
Apply Now
Apply Now
**About arenaflex**
arenaflex is a leading property management company that prides itself on its commitment to excellence, customer satisfaction, and innovative solutions. Our team is passionate about delivering exceptional services to our clients, and we're always looking for talented individuals who share our vision and values. As a Virtual Personal Assistant at arenaflex, you'll have the opportunity to work with a dynamic team, develop your skills, and contribute to the growth and success of our business.
**Key Responsibilities**
As a Virtual Personal Assistant, you'll play a vital role in supporting our director and ensuring the smooth operation of our property management business. Your key responsibilities will include:
* **Email Management**: Managing the director's emails and admin tasks, ensuring prompt and efficient responses to customer inquiries and requests.
* **Customer Communication**: Responding to customer phone calls by email, calling customers back who need help with urgent issues, and providing professional support to resolve their queries.
* **Maintenance Coordination**: Arranging maintenance work, including responding to customer emails requesting maintenance, coordinating contractors to attend (subject to landlord/line manager approval), and ensuring timely completion of tasks.
* **Airbnb Support**: Handling Airbnb guest inquiries and requests via the Airbnb platform, updating Guesty (our property management software) with accurate listing information, and ensuring seamless communication with guests.
* **Contract Management**: Drafting contracts for tenants and employees, ensuring compliance with relevant laws and regulations, and maintaining accurate records.
* **Landlord, Tenant, and Staff Support**: Responding to landlords, tenants, and staff inquiries professionally, providing timely and accurate information, and resolving any issues that may arise.
* **Content Creation**: Using ChatGPT to generate professional responses in the director's tone (checking key responses with him via WhatsApp), creating a maintenance manual with FAQs within the first two months to streamline future inquiries, and developing content for marketing campaigns.
* **Mail Merges and Distribution**: Organizing mail merges and distributing letters to UK customers for marketing campaigns, ensuring timely and accurate delivery.
**Ideal Candidate**
We're looking for a highly organized and proactive individual who can work independently, think critically, and provide exceptional customer support. The ideal candidate will have:
* **Strong Written and Verbal Communication Skills**: Fluency in English is essential, and the ability to communicate effectively with customers, landlords, tenants, and staff.
* **Experience in Airbnb, Guesty, and UK Property Management**: While experience is desirable, we're open to training the right candidate who is willing to learn and adapt to our systems and processes.
* **Confidence in Using ChatGPT**: The ability to use ChatGPT for drafting responses and admin support, ensuring consistency and professionalism in communication.
* **Excellent Problem-Solving Skills**: The ability to manage urgent customer issues, think critically, and provide effective solutions.
* **Reliability and Responsiveness**: The ability to work during UK hours (7 AM to late afternoon, Monday to Friday), respond promptly to customer inquiries, and maintain accurate records.
**Technical Requirements**
The ideal candidate should have excellent working knowledge of:
* **Docusign**: Electronic signature software for signing and managing documents.
* **WhatsApp**: Messaging app for communication with the director and other team members.
* **LastPass**: Password management software for secure access to arenaflex systems.
* **Microsoft Outlook**: Email client for managing emails and calendar events.
* **Microsoft Excel**: Spreadsheets software for data analysis and reporting.
* **Microsoft Word**: Word processing software for document creation and editing.
* **Airbnb Platform**: Online platform for managing Airbnb listings and guest inquiries.
**Additional Requirements**
Candidates must be willing to submit ID and proof of address, as they may handle sensitive information. We're committed to maintaining the highest standards of data protection and confidentiality.
**How to Apply**
To show that you have read and understood the job application, please include the keyword "banana" in the first line of your cover letter. Applications without this will not be considered. If you're looking for a flexible, remote role where you can support a growing property business, we'd love to hear from you!
Apply Now
Apply Now