Experienced Virtual Designer Remote - PST & CST Time Zones Preferred: Designing Exceptional Customer Experiences with Lowe's Home Improvement
About Us Lowe's is a Fortune 50 home improvement company that has been serving customers for over 70 years. We pride ourselves on providing exceptional customer experiences through our innovative products, services, and solutions. As a Virtual Designer Remote, you will be part of a dynamic team that is dedicated to delivering outstanding results and exceeding customer expectations. Job Summary We are seeking an experienced Virtual Designer Remote to join our team in the PST and CST time zones. As a Virtual Designer, you will be responsible for designing kitchens and interior spaces that reflect customers' needs and tastes. You will work closely with our Kitchen Sales Specialists and customers to create personalized designs that meet their requirements. If you have a passion for customer service, design, and problem-solving, we encourage you to apply for this exciting opportunity. Key Responsibilities Provide superior customer service by designing kitchens using computer-aided drafting 20/20 software. From specifications provided by Kitchen Sales Specialist and/or customer, prepare detailed design to meet customer needs. Create interior spaces that reflect customers' needs and tastes. When necessary, follow-up with store Sales Specialist for any information necessary to complete design project. Cross-train with the role of Kitchen Sales Specialist may be required. Provide SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs. Listen to and respond knowledgeably and promptly to customer and employee questions. Demonstrate sincere appreciation to customers. Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs. Listen to, identify, anticipate, and respond to customer needs. Display a keen understanding of local competitive offerings; recognizing and communicating the advantages of Lowe's products and services to employees and customers. Work with customers to create design and details, research ideas based on customers' plans, recommend products/services, and provide customers with project estimates consistently gaining customers' commitment to close the sale. Follow-up with customers to ensure all order and project requirements are satisfactorily met. Serve as a point of contact on all designs and/or installs within department. Monitor order status of products and special orders and communicate updates or issues with customers and Lowe's associates (e.g., Receiving, Delivery, and Install staff) as needed. Enter, process, and track customer orders and installations to manage customer follow-up and completion of order/project according to schedule. Essential Qualifications To be successful in this role, you will need to have: A high school diploma or equivalent. 1-2 years of experience in customer service, design, or a related field. Excellent communication and problem-solving skills. Ability to work independently and as part of a team. Strong knowledge of computer-aided drafting software (20/20). Ability to work in a fast-paced environment and meet deadlines. Strong attention to detail and organizational skills. Preferred Qualifications We are looking for candidates with: 2-3 years of experience in customer service, design, or a related field. Experience working with computer-aided drafting software (20/20). Knowledge of home improvement products and services. Experience working in a retail or customer-facing environment. Ability to travel occasionally for meetings, trainings, or to support neighboring stores. Skills and Competencies To succeed in this role, you will need to possess: Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Strong attention to detail and organizational skills. Ability to work in a fast-paced environment and meet deadlines. Knowledge of customer service practices, remodeling and installation activities, and retail selling operations. Career Growth Opportunities and Learning Benefits Lowe's is committed to providing our associates with opportunities for career growth and development. As a Virtual Designer Remote, you will have access to: Regular training and development programs to enhance your skills and knowledge. Opportunities for advancement within the company. A comprehensive benefits package, including health insurance, retirement savings, and paid time off. A dynamic and supportive work environment that encourages collaboration and innovation. Work Environment and Company Culture Lowe's is a company that values diversity, equity, and inclusion. We strive to create a work environment that is inclusive and respectful of all associates. As a Virtual Designer Remote, you will have the opportunity to work from home and enjoy a flexible schedule. We also offer a comprehensive benefits package and a competitive salary. Compensation, Perks, and Benefits We offer a competitive salary range of $17.56 - $29.27 per hour, depending on experience and qualifications. Our benefits package includes: Health insurance. Retirement savings plan. Paid time off. Flexible scheduling. Opportunities for career growth and development. How to Apply If you are a motivated and customer-focused individual who is passionate about design and problem-solving, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and resume. We Encourage You to Apply! Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply for this job