**Experienced Virtual Customer Care Representative – Community Relations and Operations**

Join blithequark, a leading homebuilder dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service. As a Virtual Customer Care Representative, you will play a pivotal role in managing and overseeing homes under warranty in assigned community(s), promoting positive working relationships with customers and trade partners, and coordinating the work of blithequark trade partners. **About blithequark** At blithequark, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Everyone's Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth. With a reputation as a Fortune 500 company and consistently ranked among the top homebuilders in the United States, blithequark is a leader in the industry, and we're looking for talented individuals to join our team. **Your Responsibilities on the Team** As a Virtual Customer Care Representative, you will be responsible for: * Promoting, facilitating, and fostering positive working relationships with blithequark customers and trade partners * Regularly exercising sound judgment and discretion when working with homeowners and trade partners * Managing daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations * Approving trade partner invoices upon satisfactory completion of the job, not to exceed $1,250 * Proactively remedying any trade partner scheduling, communication, or payment-related issues * Ability to understand manufacturer recommendations for use and application of their products * Supervising and/or conducting pre-closing meetings, Demonstrations, Celebrations, and 30-day post-close visits * Reviewing and certifying the completion of each home within their community * Managing, supervising, and directing all aspects of customer relations for an assigned community * Conducting field meetings with trade partners, construction staff, and sales staff as needed * Being an expert in the community and surrounding area, including knowledge of HOA fees and rules, schools, restaurants, shopping, etc. * Supervising, reviewing, and resolving the condition of their community, including but not limited to entry features, road and pond maintenance, common areas, model centers, and signage **Requirements** To be successful in this role, you will need: * A High School Diploma or equivalent required, or equivalent work experience * Bachelor's degree in a related field preferred * Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder * Valid Driver's License with a good driving record * Valid auto insurance coverage * Advanced knowledge of scheduling, budgeting, and document management * Ability to read and interpret blueprints * Computer literacy and proficiency in MS Office products (Word and Excel) * Excellent follow-up, communication (written and verbal), and time management skills **Life at blithequark** At blithequark, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Our comprehensive benefits package includes: * Robust health insurance plans, including Medical, Dental, and Vision coverage * A 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5% * Paid Parental Leave and an Associate Assistance Plan * An Education Assistance Program and up to $30,000 in Adoption Assistance * Up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies * A New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day **Work Environment and Physical Requirements** As a Virtual Customer Care Representative, you will be required to: * Work in excess of eight hours per day * Operate a motor vehicle * Climb stairs/ladders, bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds * Occasionally operate construction equipment * Sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages * Work in a construction environment under all weather conditions * Finger dexterity may be required to operate a computer keyboard and calculator **Equal Opportunity Employer** blithequark is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. **How to Apply** If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this position. Please visit our website to learn more about our company culture and benefits, and to submit your application. Apply for this job