**Experienced Vice President, Customer Support – Global Transformation and Innovation**

At blithequark, we're revolutionizing the way businesses manage their spend and make data-driven decisions. Our community-generated AI and industry-leading total spend management platform empower companies of all sizes to predict, prescribe, and automate smarter, more profitable business decisions. As a key member of our team, you'll have the opportunity to shape the future of customer support and drive exceptional service delivery across multiple products in a fast-paced SaaS environment. **Why Join blithequark?** * Pioneering Technology: We're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. * Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. * Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. **The Impact of Vice President, Customer Support COE at blithequark** This role leads and transforms global customer support Center of Excellence, driving exceptional service delivery across multiple products in a fast-paced SaaS environment. It owns the strategy and execution of a multi-year roadmap focused on operational excellence, workforce engagement, digital innovation, and cross-functional collaboration. With deep expertise in support platforms, customer experience, and performance management, the leader will shape scalable, data-driven support models that elevate both employee and customer satisfaction. As a senior voice in the organization, this role plays a critical part in influencing executive decisions, managing escalations, and driving continuous improvement. **What You'll Do:** * Lead and scale global support Center of Excellence while delivering exceptional customer service across multiple products. * Drive a multi-year transformation roadmap focused on people, processes, tools, and digital innovation, including AI and automation. * Foster a high-performance culture through employee engagement, knowledge-sharing programs, and operational consistency. * Collaborate cross-functionally with Product, Engineering, and Customer Success to ensure customer feedback informs improvement initiatives. * Own key support KPIs, compliance, and escalation management, using data to drive performance, quality, and strategic outcomes. **What You'll Bring to blithequark:** * 10+ years of global customer support leadership in SaaS or tech, with a strong track record in operational transformation and change management. * Deep expertise in support platforms (e.g., Salesforce, Zendesk), workforce management, and quality systems. * Skilled in customer experience strategy across digital, assisted, and field service channels. * Proven ability to lead cross-functional, global teams and Centers of Excellence with executive-level communication and influence. * Holds advanced degrees and certifications (e.g., MBA, Lean, Six Sigma) with familiarity in AI-driven support tools and emerging technologies. **Career Growth Opportunities and Learning Benefits:** At blithequark, we're committed to helping our employees grow and develop their skills. As a Vice President, Customer Support, you'll have access to a range of learning and development opportunities, including: * Regular training and development programs to enhance your skills and knowledge. * Opportunities to work on high-impact projects and initiatives that drive business growth and innovation. * Collaborative and supportive team environment that encourages open communication and knowledge-sharing. * Recognition and rewards for outstanding performance and contributions to the business. **Work Environment and Company Culture Highlights:** * Our office is located in a vibrant and dynamic area, with easy access to public transportation and amenities. * We offer a range of benefits and perks, including flexible working hours, remote work options, and a comprehensive health and wellness program. * Our company culture is built on a foundation of transparency, openness, and collaboration, with a strong focus on employee engagement and satisfaction. **Compensation, Perks, and Benefits:** We offer a competitive salary and benefits package, including: * Estimated pay range: $165,325 - US $235,000 * Starting salary based on skills, experience, and geographic location * Comprehensive health and wellness program * Flexible working hours and remote work options * Recognition and rewards for outstanding performance and contributions to the business **How to Apply:** If you're a motivated and experienced professional looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you and explore how you can contribute to our team's success. By submitting your application, you acknowledge that you have read blithequark's Privacy Policy and understand that blithequark receives/collects your application, including your personal data, for the purposes of managing blithequark's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy. Apply for this job