**Experienced Vice President, Customer Support - Global Center of Excellence Transformation**

Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you have a proven track record of transforming global customer support operations and driving business growth through innovation and collaboration? If so, we invite you to join blithequark, a pioneering company that's revolutionizing the way businesses manage their spend and optimize their operations. At blithequark, we're committed to empowering our customers with the ability to predict, prescribe, and automate smarter, more profitable business decisions. Our community-generated AI and industry-leading total spend management platform have been informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We're looking for a talented Vice President, Customer Support to lead our global customer support Center of Excellence and drive exceptional service delivery across multiple products in a fast-paced SaaS environment. **Why Join blithequark?** * Pioneering Technology: We're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. * Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. * Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. **The Impact of Vice President, Customer Support COE at blithequark** This role will lead and transform our global customer support Center of Excellence, driving exceptional service delivery across multiple products in a fast-paced SaaS environment. You'll own the strategy and execution of a multi-year roadmap focused on operational excellence, workforce engagement, digital innovation, and cross-functional collaboration. With deep expertise in support platforms, customer experience, and performance management, you'll shape scalable, data-driven support models that elevate both employee and customer satisfaction. As a senior voice in the organization, you'll play a critical part in influencing executive decisions, managing escalations, and driving continuous improvement. **What You'll Do:** * Lead and scale global support Center of Excellence while delivering exceptional customer service across multiple products. * Drive a multi-year transformation roadmap focused on people, processes, tools, and digital innovation, including AI and automation. * Foster a high-performance culture through employee engagement, knowledge-sharing programs, and operational consistency. * Collaborate cross-functionally with Product, Engineering, and Customer Success to ensure customer feedback informs improvement initiatives. * Own key support KPIs, compliance, and escalation management, using data to drive performance, quality, and strategic outcomes. **What You'll Bring to blithequark:** * 10+ years of global customer support leadership in SaaS or tech, with a strong track record in operational transformation and change management. * Deep expertise in support platforms (e.g., Salesforce, Zendesk), workforce management, and quality systems. * Skilled in customer experience strategy across digital, assisted, and field service channels. * Proven ability to lead cross-functional, global teams and Centers of Excellence with executive-level communication and influence. * Holds advanced degrees and certifications (e.g., MBA, Lean, Six Sigma) with familiarity in AI-driven support tools and emerging technologies. **Compensation and Benefits:** The estimated pay range for this role is: $165,325 - US $235,000. The starting salary for the successful candidate will be based on permissible, non-discriminatory factors such as skills, experience, and geographic location. blithequark complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. **How to Apply:** If you're a motivated and experienced leader who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply for this job