**Experienced Veterinary Data Entry Specialist – Remote Customer Service & Data Management**
At arenaflex, we're revolutionizing the way people shop for their pets, and we're looking for talented individuals to join our dynamic Veterinary Support team in Louisville, KY. As a Full-Time Veterinary Data Entry Specialist, you'll play a vital role in delivering exceptional customer service and ensuring seamless data management for our veterinary partners.
**Why You'll Love Working at arenaflex**
At arenaflex, we prioritize Health, Wellness, and Culture in every aspect of our business and work environment. Our comprehensive benefits package includes:
* Competitive starting wages
* Opportunities for wage increases starting after 3 months of service
* Environment-controlled climate
* Employee 20% Discount Program at arenaflex for all your pet needs
* 401(k) with company matching
* Group building events and company-supported lunch meetings
* Career growth and development opportunities
* Health insurance qualification on the first of the month
* Funded child, adult, and pet backup care through Care.com
* Discounts on various items through the LifeMart Discount stage
**What You'll Do**
As a Veterinary Data Entry Specialist, you'll be responsible for:
* Directly connecting with veterinary facilities to arrange prescription approvals, resolve client issues, and clarify order requests
* Examining and resolving issues to determine proper solutions for clients and partner facilities, and following up on a case-by-case basis to resolve issues
* Completing data entry of prescriptions into arenaflex's healthcare software
* Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
* Working with empathy, attention, patience, compassion, and kindness to clients and partners alike
* Working with an eagerness to learn and grow, sharing feedback, receiving feedback, and working in a culture of openness and development
* Communicating with veterinary facilities via telephone (sometimes via other stations on a case-by-case basis) with various topics, primarily using our internal program and systems to explore solutions and record client note accounts, so being meticulous is essential
* Expecting a significant portion of the typical business day will be outbound veterinary center/client telephone contacts
**What You'll Need**
To succeed in this role, you'll need:
* 2 years of experience working in a client or healthcare-focused environment
* Demonstrated excellent interpersonal skills (written, verbal, and listening)
* Ability to perform multitasking (e.g., chatting on the phone while exploring on the computer and taking notes)
* Working with ownership, being a self-starter, and standing out to detail
* Capability with Microsoft Outlook
* High school education or equivalent
* Ability to maintain a Pharmacy Professional License from the Kentucky Board of Pharmacy (where applicable)
* Decisive reasoning abilities
* Shown ability to multitask and perform well in a fast-paced environment
* Ability to adapt to change as per the business needs of the organization
* Flexibility to move schedule and stay at work longer than required depending on the situation by the specialty unit
* Ability to maintain confidentiality and secure sensitive data
* Ability to pass background checks
**Join Our Team**
If you're passionate about delivering exceptional customer service and data management, we encourage you to apply for this exciting opportunity. As a Veterinary Data Entry Specialist at arenaflex, you'll have the chance to grow your career, develop new skills, and make a meaningful impact in the lives of our clients and partners.
Apply Now
Apply Now
**Why You'll Love Working at arenaflex**
At arenaflex, we prioritize Health, Wellness, and Culture in every aspect of our business and work environment. Our comprehensive benefits package includes:
* Competitive starting wages
* Opportunities for wage increases starting after 3 months of service
* Environment-controlled climate
* Employee 20% Discount Program at arenaflex for all your pet needs
* 401(k) with company matching
* Group building events and company-supported lunch meetings
* Career growth and development opportunities
* Health insurance qualification on the first of the month
* Funded child, adult, and pet backup care through Care.com
* Discounts on various items through the LifeMart Discount stage
**What You'll Do**
As a Veterinary Data Entry Specialist, you'll be responsible for:
* Directly connecting with veterinary facilities to arrange prescription approvals, resolve client issues, and clarify order requests
* Examining and resolving issues to determine proper solutions for clients and partner facilities, and following up on a case-by-case basis to resolve issues
* Completing data entry of prescriptions into arenaflex's healthcare software
* Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
* Working with empathy, attention, patience, compassion, and kindness to clients and partners alike
* Working with an eagerness to learn and grow, sharing feedback, receiving feedback, and working in a culture of openness and development
* Communicating with veterinary facilities via telephone (sometimes via other stations on a case-by-case basis) with various topics, primarily using our internal program and systems to explore solutions and record client note accounts, so being meticulous is essential
* Expecting a significant portion of the typical business day will be outbound veterinary center/client telephone contacts
**What You'll Need**
To succeed in this role, you'll need:
* 2 years of experience working in a client or healthcare-focused environment
* Demonstrated excellent interpersonal skills (written, verbal, and listening)
* Ability to perform multitasking (e.g., chatting on the phone while exploring on the computer and taking notes)
* Working with ownership, being a self-starter, and standing out to detail
* Capability with Microsoft Outlook
* High school education or equivalent
* Ability to maintain a Pharmacy Professional License from the Kentucky Board of Pharmacy (where applicable)
* Decisive reasoning abilities
* Shown ability to multitask and perform well in a fast-paced environment
* Ability to adapt to change as per the business needs of the organization
* Flexibility to move schedule and stay at work longer than required depending on the situation by the specialty unit
* Ability to maintain confidentiality and secure sensitive data
* Ability to pass background checks
**Join Our Team**
If you're passionate about delivering exceptional customer service and data management, we encourage you to apply for this exciting opportunity. As a Veterinary Data Entry Specialist at arenaflex, you'll have the chance to grow your career, develop new skills, and make a meaningful impact in the lives of our clients and partners.
Apply Now
Apply Now