**Experienced Veterinary Customer Service Representative – Varying Shifts – New Hire Signing Bonus!**
At arenaflex, we're dedicated to providing exceptional care and service to our clients, customers, clinicians, and care-giving colleagues. As a key member of our Veterinary Medical Center's Small Animal Reception team, you'll play a vital role in delivering outstanding front-line client services. If you're passionate about animal care, customer service, and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading academic health center and one of America's top-ranked medical institutions. Our mission is to illuminate a pathway to education, research, and healthcare that creates vibrant futures. We're committed to excellence, collaboration, and a strong sense of community, and we're proud to be a top-20 public university.
**Job Summary**
We're seeking an experienced Veterinary Customer Service Representative to join our Small Animal Reception team. As a key member of our team, you'll provide exceptional front-line client services, respond to routine and complex situations, and work collaboratively with clinicians, technicians, and other medical center faculty and staff. This is a full-time position (32 hours/week) on varying shifts, including evenings and weekends, with opportunities for shift differential and professional growth.
**Key Responsibilities**
* Respond to routine, complex, and medical emergency situations in a professional manner
* Answer and direct internal and external calls appropriately
* Create accurate day-to-day admitting information through our hospital computer system
* Resolve routine problems and complex situations using medical terminology, office practices, and established customer service principles
* Maintain safe and accurate money handling practices and abide by all university privacy standards
* Perform other duties as assigned
**Essential Qualifications**
* 2 years of experience in a customer service, healthcare, or veterinary care environment
* Background in customer services, insurance verification, and/or veterinary practice customer services
* Ability to work in a self-directed manner while interacting with customers, visitors, clinicians, technicians, and all other medical center faculty and staff
* Experience in analyzing and interpreting information
* Experience with electronic medical records systems and/or operating computers
**Preferred Qualifications**
* Experience working in a veterinary hospital or clinic
* Knowledge of medical terminology and veterinary practices
* Ability to work in a fast-paced environment with multiple priorities
* Strong communication and interpersonal skills
**Skills and Competencies**
* Excellent customer service skills
* Strong communication and interpersonal skills
* Ability to work in a self-directed manner
* Analytical and problem-solving skills
* Electronic medical records system experience
* Computer operating skills
* Medical terminology knowledge
* Veterinary practices knowledge
**Career Growth Opportunities and Learning Benefits**
* Opportunities for professional growth and development
* Collaborative and supportive work environment
* Access to training and education programs
* Mentorship and coaching opportunities
* Competitive compensation and benefits package
**Work Environment and Company Culture**
* arenaflex is a dynamic and inclusive work environment
* Collaborative and supportive team culture
* Opportunities for professional growth and development
* Access to training and education programs
* Competitive compensation and benefits package
**Compensation, Perks, and Benefits**
* Competitive hourly rate: $17.00-$21.69 per hour
* Opportunities for shift differential
* Comprehensive benefits package, including medical, dental, and vision insurance
* Tuition assistance for employees and their dependents
* State or alternative retirement options with competitive employer contributions
**How to Apply**
If you're passionate about animal care, customer service, and working in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application system. We look forward to hearing from you!
Apply Now
Apply Now
**About arenaflex**
arenaflex is a leading academic health center and one of America's top-ranked medical institutions. Our mission is to illuminate a pathway to education, research, and healthcare that creates vibrant futures. We're committed to excellence, collaboration, and a strong sense of community, and we're proud to be a top-20 public university.
**Job Summary**
We're seeking an experienced Veterinary Customer Service Representative to join our Small Animal Reception team. As a key member of our team, you'll provide exceptional front-line client services, respond to routine and complex situations, and work collaboratively with clinicians, technicians, and other medical center faculty and staff. This is a full-time position (32 hours/week) on varying shifts, including evenings and weekends, with opportunities for shift differential and professional growth.
**Key Responsibilities**
* Respond to routine, complex, and medical emergency situations in a professional manner
* Answer and direct internal and external calls appropriately
* Create accurate day-to-day admitting information through our hospital computer system
* Resolve routine problems and complex situations using medical terminology, office practices, and established customer service principles
* Maintain safe and accurate money handling practices and abide by all university privacy standards
* Perform other duties as assigned
**Essential Qualifications**
* 2 years of experience in a customer service, healthcare, or veterinary care environment
* Background in customer services, insurance verification, and/or veterinary practice customer services
* Ability to work in a self-directed manner while interacting with customers, visitors, clinicians, technicians, and all other medical center faculty and staff
* Experience in analyzing and interpreting information
* Experience with electronic medical records systems and/or operating computers
**Preferred Qualifications**
* Experience working in a veterinary hospital or clinic
* Knowledge of medical terminology and veterinary practices
* Ability to work in a fast-paced environment with multiple priorities
* Strong communication and interpersonal skills
**Skills and Competencies**
* Excellent customer service skills
* Strong communication and interpersonal skills
* Ability to work in a self-directed manner
* Analytical and problem-solving skills
* Electronic medical records system experience
* Computer operating skills
* Medical terminology knowledge
* Veterinary practices knowledge
**Career Growth Opportunities and Learning Benefits**
* Opportunities for professional growth and development
* Collaborative and supportive work environment
* Access to training and education programs
* Mentorship and coaching opportunities
* Competitive compensation and benefits package
**Work Environment and Company Culture**
* arenaflex is a dynamic and inclusive work environment
* Collaborative and supportive team culture
* Opportunities for professional growth and development
* Access to training and education programs
* Competitive compensation and benefits package
**Compensation, Perks, and Benefits**
* Competitive hourly rate: $17.00-$21.69 per hour
* Opportunities for shift differential
* Comprehensive benefits package, including medical, dental, and vision insurance
* Tuition assistance for employees and their dependents
* State or alternative retirement options with competitive employer contributions
**How to Apply**
If you're passionate about animal care, customer service, and working in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application system. We look forward to hearing from you!
Apply Now
Apply Now