Experienced UPS Field Service Technicians - Northern CA

Remote Full-time
Job Title: UPS Field Service Engineer
Location: San Francisco, CA
Job Type: Full-Time
Salary: $95,000 – $102,000 per year

About the Role:
We are seeking a skilled UPS Field Service Engineer to bring expertise in power electronics and critical power systems to our team. This home-based role requires travel to customer sites within the region to perform start-ups, testing, troubleshooting, and maintenance of UPS and related equipment, ensuring optimal performance and reliability.

Key Responsibilities:
β€’ Commission, maintain, and provide emergency support for power electronics equipment at customer sites within your regional area.
β€’ Conduct detailed design reviews focused on commissioning, develop test procedures and reports, and manage on-site testing activities.
β€’ Perform preventive maintenance, respond to emergencies, and execute equipment start-ups or field modifications as needed.
β€’ Participate in ongoing training sessions at company headquarters covering OEM units, SOPs, testing tools, and system rebuilds.
β€’ Troubleshoot technical issues in collaboration with the support team to resolve equipment maintenance or operational challenges.
β€’ Contribute to the creation and improvement of Methods of Procedures (MOPs) and consult with supervisors on complex issues.
β€’ Complete timely and accurate Field Service Reports after each assignment.
β€’ Other duties as assigned by management.

Qualifications:
β€’ 3 to 5+ years’ experience in critical power electronics, with ability to troubleshoot to component level on equipment such as UPS, batteries, PDUs, and STS units.
β€’ Skilled in the use of hand tools and test equipment.
β€’ Strong verbal and written communication skills, with excellent customer service orientation.
β€’ Proven ability to work independently and demonstrate resourcefulness.
β€’ Physical capability to perform repeated bending and lifting up to 100 lbs as required.
β€’ Willingness to work nights and weekends when necessary.
β€’ Familiarity with general computer hardware and software applications.
β€’ Previous experience with 3rd party UPS service is a plus.
β€’ UPS OEM factory training or experience with Liebert/Emerson/Vertiv, APC/MGE/Schneider, Eaton/Powerware is required.
β€’ Technical degree or military experience/training considered a plus.

Education:
β€’ Technical graduate from a two-year accredited engineering or technical school
OR
β€’ 3-5 years technician experience in related power electronics field

Benefits:
β€’ Competitive salary within $95,000 - $102,000 range
β€’ 401(k) retirement plan
β€’ Health insurance
β€’ Life insurance

Work Schedule:
β€’ Monday through Friday
β€’ Occasional travel up to 25%

This is a fantastic opportunity for a motivated Field Service Engineer to join a reputable company and work with cutting-edge critical power technologies in a dynamic, supportive environment.

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