**Experienced Third Shift Customer Solutions Representative (FULLY REMOTE) – Deliver Exceptional Customer Experiences in a Dynamic Environment**

Are you a customer-centric professional with a passion for delivering exceptional service experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's team of dedicated customer solutions representatives as a Third Shift Customer Solutions Representative (FULLY REMOTE). In this role, you will be responsible for providing top-notch customer service, dispatching calls to technicians, and performing various administrative duties to ensure seamless customer experiences. **About blithequark** blithequark is a leading provider of innovative solutions in the [industry/field]. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. We pride ourselves on fostering a culture of collaboration, innovation, and continuous learning, where our employees can grow and thrive in their careers. **Job Summary** As a Third Shift Customer Solutions Representative (FULLY REMOTE), you will play a critical role in delivering exceptional customer experiences, dispatching calls to technicians, and performing various administrative duties. You will be responsible for: * Answering inbound phone calls to schedule jobs and handle customer service inquiries * Initiating outbound phone calls for scheduling of service calls * Handling various customer inquiries and requests efficiently and accurately * Dispatching the correct technician (based on qualifications, geography, customer preference) to each job * Utilizing Service Titan & ClearPath software to effectively plan and dispatch jobs * Proactively communicating with customers regarding estimated arrival times, technician details, etc. * Communicating with technicians regarding availability, expected completion time, etc. * Ensuring accuracy of details (customer name, phone number, address, etc.) on all scheduled calls * Performing a variety of administrative duties as requested by your direct supervisor and other managers in the company * High interaction with service technicians and various customers from residential to commercial * Other duties as assigned **Key Responsibilities** * Provide exceptional customer service experiences over the phone, ensuring complete and accurate information is obtained in a timely manner * Dispatch calls to technicians, ensuring the correct technician is assigned to each job based on qualifications, geography, and customer preference * Utilize Service Titan & ClearPath software to effectively plan and dispatch jobs, ensuring seamless customer experiences * Proactively communicate with customers regarding estimated arrival times, technician details, etc. * Communicate with technicians regarding availability, expected completion time, etc. * Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls * Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company **Essential Qualifications** * High school diploma or equivalent (GED) * Minimum of 3 years relevant work experience in customer service environment * Must live in Illinois and be able to reliably commute to McHenry, IL each day for training * Previous dispatch experience a plus * Strong verbal and written communication skills * Plumbing, Electric & HVAC experience a Plus * Attention to detail * Ability to manage priorities and workflow * Ability to deal effectively with a diversity of individuals at all organizational levels * Versatility, flexibility, and a willingness to work within constantly changing priorities * Proficient in Microsoft Office * Ability to work from home efficiently * Ability and willingness to work nights and weekends **Preferred Qualifications** * Previous experience in a similar role or industry * Strong knowledge of Service Titan & ClearPath software * Experience working with a variety of customers, including residential and commercial * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Strong attention to detail and organizational skills * Ability to manage priorities and workflow effectively * Strong verbal and written communication skills * Ability to work independently and as part of a team * Strong technical skills, including proficiency in Microsoft Office **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Third Shift Customer Solutions Representative (FULLY REMOTE), you will have access to: * On-site training facility for continuous employee development * Paid Time Off (PTO) * Paid Holidays * Tuition Reimbursement * Opportunities for career advancement and professional growth * Collaborative and dynamic work environment **Work Environment and Company Culture** blithequark is committed to creating a culture of collaboration, innovation, and continuous learning. Our work environment is dynamic, fast-paced, and customer-centric. As a Third Shift Customer Solutions Representative (FULLY REMOTE), you will be part of a team that is dedicated to delivering exceptional customer experiences. **Compensation, Perks, and Benefits** * Starting at $20.00/hour * Medical, Dental & Vision Insurance * Supplemental AFLAC Insurance Options * 401(k) Plan with Company Match * Company-provided Life Insurance * Employee discounts on company-provided services * Paid Time Off (PTO) * Paid Holidays * Tuition Reimbursement **How to Apply** If you are a motivated and customer-centric professional looking for a challenging and rewarding role, we invite you to apply for the Third Shift Customer Solutions Representative (FULLY REMOTE) position at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job