Experienced Technical Support Specialist – Remote Data Entry and IT Support

At arenaflex, we're on a mission to revolutionize the way we work and live. As a leading innovator in the industry, we're committed to providing our employees with the flexibility, autonomy, and opportunities they need to thrive. If you're a highly skilled and motivated individual with a passion for technology and customer service, we want to hear from you! Job Summary: We're seeking an experienced Technical Support Specialist to join our remote team at arenaflex. As a key member of our IT support team, you'll be responsible for providing top-notch technical assistance to our clients, resolving complex issues, and ensuring seamless communication across all channels.If you have a strong background in data entry, IT support, and customer service, and enjoy working from home, this could be the perfect opportunity for you! Responsibilities: As a Technical Support Specialist at arenaflex, you'll have the following key responsibilities: * Data Entry and Verification: Accurately enter, update, and verify data in our systems, ensuring the highest level of accuracy and attention to detail. * IT Support: Provide specialized technical assistance to clients, resolving issues related to computer hardware, software, and network infrastructure.* Client Communication: Respond to client inquiries, resolve issues, and provide guidance on the use of computer equipment and software, including printing, installation, and project management tools. * Troubleshooting: Investigate and resolve complex technical issues, using your expertise to identify and implement solutions. * Site Visits: Conduct on-site visits to investigate issues, install or update equipment and software, and provide technical assistance to clients. * Follow-up: Conduct follow-up calls to ensure issues have been resolved to the client's satisfaction.* Service Orders: Complete service orders in a timely manner to prevent functional delays in resolving issues. Requirements: To be successful in this role, you'll need to possess the following qualifications and skills: * Technical Expertise: Strong knowledge of bolthires Windows (client/server) and experience with Cisco VPN, Citrix, Apparatus, Symantec, and other remote desktop applications. * Communication Skills: Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to both technical and non-technical clients.* Problem-Solving: Strong problem-solving skills, with the ability to analyze complex issues and implement effective solutions. * Attention to Detail: High level of attention to detail, with the ability to accurately enter, update, and verify data in our systems. * Time Management: Excellent time management skills, with the ability to prioritize tasks and meet deadlines. * Flexibility: Ability to work in a fast-paced environment, with flexibility to adapt to changing priorities and deadlines. PreferredQualifications: * Experience with Dynamic Catalog and other Internet browsers * Certifications in IT support or related fieldsWhat We Offer: As a Technical Support Specialist at arenaflex, you'll enjoy a range of benefits, including: * CompetitiveSalary: $260/day * Flexible Work Arrangements: Work from home, with the flexibility to manage your schedule and work environment.* Opportunities for Growth:Career growth opportunities, with the potential to advance to senior roles or take on new challenges. * Learning and Development: Access to training and development programs, to help you stay up-to-date with the latest technologies and industry trends. * Collaborative Work Environment: Work with a dynamic team of professionals, who share your passion for technology and customer service. : If you're a motivated and experienced Technical Support Specialist, with a passion for technology and customer service, we want to hear from you!Please apply including your resume and a cover letter, to. We can't wait to hear from you! Note: arenaflex is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background or experience.