**Experienced Technical Support Associate I – Customer Care Specialist**
**Join arenaflex, a global leader in customer engagement services, and become part of a dynamic team dedicated to helping small businesses succeed. As a Technical Support Associate I, you will play a vital role in providing exceptional customer support and technical assistance to clients using QuickBooks.**
**About arenaflex**
arenaflex is a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities! Our mission is to become the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.
**About the Role**
We are seeking a highly motivated and customer-focused Technical Support Associate I to join our team in Johnstown, PA. As a Technical Support Associate I, you will be responsible for providing technical support and assistance to clients using QuickBooks. You will be the first point of contact for clients, and your primary goal will be to resolve their technical issues in a timely and professional manner.
**Key Responsibilities**
• Assist clients with QuickBooks, research, and provide resolution to questions and problems
• Troubleshoot issues that are technical in nature, including hardware, software, and networking
• Solve problems that may be unstructured and require the use of conceptual thinking skills
• Ensure service delivered to clients meets contractual Key Performance Indicator (KPIs)
• Listen attentively to client needs and concerns, demonstrate empathy, and build rapport
• Prepare complete and accurate work, including appropriately notating accounts as required
• Participate in activities designed to improve client experience and business performance
**Ideal Candidate**
We are looking for a candidate who is passionate about helping others, has a desire to learn, and is committed to delivering exceptional customer service. Our ideal candidate is:
• A team player with excellent communication skills, both written and verbal
• Able to work independently with minimal supervision and adapt to changes quickly
• Dependable and flexible to rotate shifts, as needed
• Strong problem-solving skills and ability to troubleshoot basic and routine customer issues
• Curious and eager to learn, with a desire to always improve and grow
**What We Offer**
• Competitive base pay starting at $14.00/hour
• Casual dress attire
• Paid training to teach you how to use QuickBooks and provide exceptional customer support
• Medical, Dental, and Vision Plans available
• Paid Time Off (PTO)
• 401(k) Savings Plan
• Employee Referral Bonuses
**Education Requirements**
High school diploma or GED is required, and you must be at least 18 years of age.
**Why Join arenaflex?**
• We are a global organization with unconventionally fresh ideas and a passion for delivering extraordinary customer experiences for nearly 750 of the world's best brands.
• We offer a dynamic and supportive work environment that encourages growth and development.
• We are committed to diversity and inclusion, and we welcome candidates from all backgrounds.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, and we will review it carefully. We look forward to hearing from you!
**Note:** Job cannot be performed in the state of Colorado, USA.
**Equal Employment Opportunity**
arenaflex is an EEO/AA/M/F/Vet/Disability Employer. We are committed to diversity and inclusion, and we welcome candidates from all backgrounds.
**About arenaflex**
arenaflex is a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities! Our mission is to become the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.
**About the Role**
We are seeking a highly motivated and customer-focused Technical Support Associate I to join our team in Johnstown, PA. As a Technical Support Associate I, you will be responsible for providing technical support and assistance to clients using QuickBooks. You will be the first point of contact for clients, and your primary goal will be to resolve their technical issues in a timely and professional manner.
**Key Responsibilities**
• Assist clients with QuickBooks, research, and provide resolution to questions and problems
• Troubleshoot issues that are technical in nature, including hardware, software, and networking
• Solve problems that may be unstructured and require the use of conceptual thinking skills
• Ensure service delivered to clients meets contractual Key Performance Indicator (KPIs)
• Listen attentively to client needs and concerns, demonstrate empathy, and build rapport
• Prepare complete and accurate work, including appropriately notating accounts as required
• Participate in activities designed to improve client experience and business performance
**Ideal Candidate**
We are looking for a candidate who is passionate about helping others, has a desire to learn, and is committed to delivering exceptional customer service. Our ideal candidate is:
• A team player with excellent communication skills, both written and verbal
• Able to work independently with minimal supervision and adapt to changes quickly
• Dependable and flexible to rotate shifts, as needed
• Strong problem-solving skills and ability to troubleshoot basic and routine customer issues
• Curious and eager to learn, with a desire to always improve and grow
**What We Offer**
• Competitive base pay starting at $14.00/hour
• Casual dress attire
• Paid training to teach you how to use QuickBooks and provide exceptional customer support
• Medical, Dental, and Vision Plans available
• Paid Time Off (PTO)
• 401(k) Savings Plan
• Employee Referral Bonuses
**Education Requirements**
High school diploma or GED is required, and you must be at least 18 years of age.
**Why Join arenaflex?**
• We are a global organization with unconventionally fresh ideas and a passion for delivering extraordinary customer experiences for nearly 750 of the world's best brands.
• We offer a dynamic and supportive work environment that encourages growth and development.
• We are committed to diversity and inclusion, and we welcome candidates from all backgrounds.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, and we will review it carefully. We look forward to hearing from you!
**Note:** Job cannot be performed in the state of Colorado, USA.
**Equal Employment Opportunity**
arenaflex is an EEO/AA/M/F/Vet/Disability Employer. We are committed to diversity and inclusion, and we welcome candidates from all backgrounds.