**Experienced Technical Customer Success Manager – Work From Home**

Join blithequark, a pioneering force in shaping the future of communication and entertainment, as we continue to push the boundaries of innovation and customer experience. Our Customer Innovation experience team is dedicated to delivering cutting-edge, reliable technology solutions that empower seamless, enhanced customer interactions. If you're a passionate advocate for customer success with a strong technical foundation, we want you to join our growing team and make a lasting impact on the organization. **About blithequark** At blithequark, we're not just envisioning the future – we're creating it. Our team is passionate about harnessing the power of technology to transform the way we connect, communicate, and experience the world. With a rich history of innovation and a commitment to excellence, we're shaping the future of the industry and creating new opportunities for our customers, partners, and employees. **Team Up: A Design for Efficiency** Team Up is a design-driven tool aimed at empowering teams across blithequark to improve programming efficiency through insights, bottleneck identification, goal-setting, and development tools. If you're a dynamic advocate for customer success with a strong technical background, we want you to join our team and help us drive innovation and excellence. **The Technical Customer Success Manager Role** As a Technical Customer Success Manager, you'll be responsible for defining and driving the technical customer engagement by collaborating with cross-functional teams to deliver customer-driven solutions and meet business objectives. You'll be a passionate advocate for customer success, with a keen eye for growth and a talent for building innovation bridges. **Key Responsibilities and Obligations** * Define and drive the technical customer engagement by collaborating with cross-functional teams to deliver customer-driven solutions and meet business objectives. * Create and maintain strong relationships with clients and proactively identify opportunities for growth and expansion, serving as their primary resource and trusted advisor. * Harness your enthusiasm for human connection and tech expertise in the product development industry to create extraordinary experiences. * Act as the voice of the customer within the organization and collaborate with cross-functional teams to ensure seamless onboarding, product adoption, and ongoing success for every client. * Conduct effective client rollouts and strive for high adoption of the product. * Manage regular client touchpoints to maintain strong relationships with clients. * Collaborate with Innovation to identify and address support issues in a timely manner and escalate blockers quickly. * Gather product requirements and feedback that can be used to inform product development and innovation. * Collaborate with Marketing to create customer case studies. * Collaborate with clients on best practices, ensuring they are equipped to succeed throughout their journey. **Essential Qualifications** * Bachelor's degree in Business Administration, Data Science, Software Engineering, Computer Science, or a related field. * 2+ years of experience in a technical, customer-facing role with a highly technical product. * Demonstrated expertise in customer success, ideally within the SaaS world (preferably B2B, Big Data, SDLC product). * Strong technical foundation within an innovation organization. * Understanding of how dev teams work – inside and out. * Commitment to maintaining empathy and humility throughout every interaction with a customer-first mindset in a highly collaborative environment. **Desirable Qualifications** * Excellent communication, critical thinking, and presentation skills. * Ability to work independently and collaboratively in a fast-paced, dynamic environment. **Compensation and Benefits** As a Technical Customer Success Manager at blithequark, you'll enjoy a competitive salary, ranging from $35,000 to $40,000 per year, depending on location, experience, skills, and education/preparation. You'll also have access to a wide range of amazing benefits and perks, including: * 401(k) plan * Education reimbursement program * Paid Time Off and Holidays (at least 23 days of vacation per year and 9 organization-assigned holidays) * Paid Parental Leave * Paid Parental Care Leave * Additional sick leave beyond what state and local regulations require may be available but is unprotected * Tuition Reimbursement * Disability Benefits (short-term and long-term) * Life and Accidental Death Insurance * Supplemental benefit programs: basic illness/accident clinic reimbursement/group legal * Employee Assistance Programs (EAP) * Comprehensive employee health programs * Employee discounts up to 50% off on qualified AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone. **Join the blithequark Team** At blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive of all employees. We're an equal opportunity employer and welcome applications from candidates of all backgrounds, ages, ethnicities, nationalities, abilities, and orientations. **Ready to Transform Digital with Us?** Apply now to join our team and be part of shaping the future of communication and entertainment! **Weekly Hours:** 40 **Time Type:** Full-time **Location:** USA **Equal Employment Opportunity (EEO)** It is the policy of blithequark to provide equal employment opportunities to all people without regard to age, color, disability, genetic information, marital status, national origin, physical or mental disability, race, religion, sex, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law. blithequark will provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to all aspects of employment. Apply Job! Apply for this job