**Experienced Technical Customer Care Specialist II – Inventory Management and Customer Support**

At blithequark, we're on a mission to revolutionize the automotive industry by providing innovative solutions and exceptional customer experiences. As a Technical Customer Care Specialist II, you'll play a vital role in delivering top-notch technical support to our internal and external customers, ensuring seamless inventory management and data quality on our platforms, including Autotrader.com and other Cox Automotive sites. If you're passionate about technology, customer service, and problem-solving, we want to hear from you! **About blithequark** blithequark is a leading provider of innovative automotive solutions, empowering dealers, sales teams, and customers with cutting-edge technology and exceptional support. Our team is dedicated to delivering outstanding results, fostering a culture of collaboration, and driving growth in the automotive industry. As a Technical Customer Care Specialist II, you'll join a dynamic team of experts who share your passion for innovation and customer satisfaction. **Responsibilities** As a Technical Customer Care Specialist II, you'll be responsible for: * **Daily Communication**: Engage with fellow staff members, management, sales, vendors, and dealers through strong written and verbal communication skills, ensuring seamless collaboration and effective issue resolution. * **Troubleshooting/Problem Solving**: Resolve technical issues with inventory, images, and data load processes, demonstrating effective troubleshooting procedures and achieving first-call resolution whenever possible. * **Order Fulfillment**: Manage dealer contracts through the inventory process, working with third-party source vendors to set up initial inventory feeds for dealers. * **Back to Sales Process**: Review resolved requests, confirm valid resolutions, and troubleshoot until a valid resolution is received. * **Multi-tasking**: Utilize multiple systems (Homenet, Dataload, Salesforce, etc.) to complete multiple tasks efficiently and effectively, ensuring timely resolutions. * **Reporting**: Distribute necessary reports to dealers, sales, or other internal clients as required. * **Working Across Teams**: Establish and maintain partnerships with ATC service and support organizations, including Dealer Operations, Dealer Support, Product Management, National Accounts, IT, and Sales. * **Product Knowledge**: Maintain a strong understanding of Cox Automotive's products and data load processes, as well as Dealer Management Systems (ADP, Reynolds, etc.). * **Change Management**: Demonstrate flexibility in adjusting to changing duties and responsibilities as the department and company evolve. * **Decision Making**: Take action in solving problems, exhibiting judgment and realistic understanding of issues, and using troubleshooting processes to arrive at effective decisions. * **Project SME**: Work as a Subject Matter Expert (SME) on special projects as needed. * **Additional Responsibilities**: Adjust to changing/additional duties and responsibilities as the department and company change, and perform additional administrative duties, such as special projects and tasks, to assist the department and company in meeting their objectives. **Required Qualifications** * **Residency**: Must reside within the Central or Eastern Time Zone. * **Education**: High School Diploma/GED and 3 years of experience in a related field. Alternatively, a different combination of education and experience, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience, or 5 years of experience in a related field. * **Skills**: Ability to work in a fast-paced, deadline-oriented, multi-task, team environment with strong attention to detail. Proficiency in MS Outlook, Word, Excel, and PowerPoint. * **Interpersonal Skills**: Strong orientation to customer service, exceptional interpersonal skills, excellent verbal and written communication skills, and demonstrated technical aptitude with troubleshooting experience. * **Adaptability**: Ability to learn quickly, retain knowledge, and adapt in a changing environment. * **Teamwork**: Ability to work in a team-based environment as well as independently, and accommodate flexible hours with rotating Saturdays and overtime, as needed. **Preferred Qualifications** * **Technical Experience**: Experience with UNIX, SQL, and FTP. * **Database Support**: Experience with database support. * **Automotive Industry Knowledge**: Knowledge of the automotive industry. * **Technical Help Desk and/or Sales Support Experience**: Prefer work experience in a Technical Help Desk and/or Sales Support environment. * **Bilingual**: Bi-lingual is a plus. **What We Offer** As a Technical Customer Care Specialist II at blithequark, you'll enjoy: * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Flexible work arrangements, including rotating Saturdays and overtime * Access to cutting-edge technology and innovative solutions * Opportunities to work with a talented team of experts in the automotive industry **How to Apply** If you're passionate about technology, customer service, and problem-solving, and you're looking for a challenging and rewarding career opportunity, we encourage you to apply for the Technical Customer Care Specialist II position at blithequark. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply for this job