Experienced Technical Customer Care Specialist I – Remote Opportunity at arenaflex

At arenaflex, we're a forward-thinking innovator who puts people first. Our award-winning workplace culture is centered on inclusion and kindness, and we're looking for people to join our mission to be a force for good in the world. Come build a better future with us as we're hiring for our Technical Customer Care I position. About arenaflex arenaflex is a leading provider of innovative solutions in the automotive industry. We're committed to empowering our customers with cutting-edge technology and exceptional customer service.Our team of experts is dedicated to delivering top-notch support and ensuring that our customers have an exceptional experience with our products and services. Job Summary We're seeking an experienced Technical Customer Care Specialist I to. As a Technical Customer Care Specialist I, you will work directly with customers via phone and email to resolve their application and product issues. This is a remote, work-from-home opportunity that requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue.Key Responsibilities As a Technical Customer Care Specialist I, you will be responsible for: * Representing arenaflex in customer communication via phone and email to assist customers in resolving technical issues * Demonstrating strong interpersonal and communication skills, while working with diverse audiences * Exhibiting personal responsibility, accountability, and teamwork * Troubleshooting difficult problems with either the customer's configuration, our software, or other vendor integration points * Providing one-on-one training to new and existing customers as needed while working on support tickets * Identifying and resolving issues that prevent users from utilizing our software * Providing proper follow-up, even when a problem has not been resolved, to ensure customer is kept apprised of issue status * Maintaining strong working knowledge of released products * Accommodating extended work hours, a flexible schedule, and working overtime as needed Work Environment and Company Culture As a remote employee, you will have the flexibility to work from the comfort of your own home.Our team is dedicated to creating a positive and inclusive work environment that fosters collaboration, creativity, and growth. We're committed to providing our employees with the tools and resources they need to succeed and thrive in their roles. Essential Qualifications * High School Diploma/GED * Generally, less than 2 years of experience * Must be flexible to work any shift during business hours in the Central Standard Time Zone, currently Monday - Friday 6am - 8pm, Saturday 8AM - 6PM (hours subject to change to meet business needs) * Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed * Must have excellent written and verbal communication skills * Requires attention to detail and the ability to adapt to change * Ability to accurately facilitate communication between the customer description and the written word in the CRM ticketing system Preferred Qualifications * College degree preferred; at a minimum Associates Degree or Technical Certification preferred or commensurate work experience * Ability to analyze, troubleshoot, and document issues related to system performance and functionality * Experience supporting online products and services * Experience using web developer tools to troubleshoot website problems (e.g., Chrome, IE, Firefox, etc.) * Experience supporting mobile devices such as iOS and AndroidCareer Growth Opportunities and Learning Benefits At arenaflex, we're committed to providing our employees with opportunities for growth and development.We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your career goals. Our employees also have access to a range of benefits, including: * Comprehensive health insurance * 401(k) matching program * Paid time off and holidays * Professional development opportunities * Recognition and rewards programsCompensation, Perks, and Benefits We offer a competitive salary and benefits package, including: * Competitive hourly rate * Comprehensive health insurance * 401(k) matching program * Paid time off and holidays * Professional development opportunities * Recognition and rewards programs If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.Please apply including your resume and a cover letter, through our website. Note: arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace culture that is inclusive, respectful, and supportive of all employees.