**Experienced Technical Customer Care Specialist I – Remote Call Center Support for arenaflex's Dealer Management Software**

At arenaflex, we're forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we're looking for people to join our mission to be a force for good in the world. As a Technical Customer Care Specialist I, you'll be a key member of our team, providing exceptional support to our clients and helping them get the most out of our Dealer Management Software (DMS) application. **About arenaflex** arenaflex is a leading provider of innovative solutions for the automotive industry. Our mission is to empower dealerships and other industry professionals with the tools and resources they need to succeed. We're committed to delivering exceptional customer service and support, and we're looking for talented individuals like you to join our team. **Job Summary** As a Technical Customer Care Specialist I, you'll be responsible for providing technical support and resolution to clients via phone, email, and other electronic communications. You'll troubleshoot and resolve product-specific technical problems, verify proper installation and configuration of software, and provide training to clients on the use of our DMS application. You'll work closely with internal team members to escalate system and client issues, and you'll be responsible for maintaining constructive relationships with customers and bringing any issues or inquiries to the attention of your manager. **Responsibilities** * Provide technical support and resolution to clients via phone, email, and other electronic communications * Troubleshoot and resolve product-specific technical problems, including hardware and software issues * Verify proper installation and configuration of software * Answer policy and procedural questions * Provide training to clients on the use of our DMS application * Work with internal team members to escalate system and client issues * Analyze data to resolve complex technical issues * Use critical thinking and problem-solving skills to resolve a wide variety of issues * Follow up with client requests in a timely manner * Correctly document all work in a case system * Manage escalation cases with professionalism and a focus on client satisfaction * Mentor team members to improve the department's overall success and client satisfaction * Maintain constructive relationships with customers and bring any issues or inquiries to the attention of your manager * Work on other projects as assigned by your Manager/Supervisor * Attend training sessions to improve and/or maintain skill sets * Maintain professionalism while working with clients, co-workers, and leadership * Ability to work under pressure and against deadlines * Ability to use discretion in managing confidential client data * Ability to follow outlined processes and demonstrate good judgment * Ability to work well independently and with a team * Ability to analyze different types of data to draw conclusions **What We Offer** * Competitive pay and benefits package, including 401k matching and comprehensive medical benefits * Opportunities for growth and development, including tuition reimbursement and training programs * Flexible work environment, with the option to work from home or in our office * Diverse and inclusive culture, with a focus on collaboration and innovation * Pet insurance and other perks to support your well-being * Opportunities to work on exciting projects and contribute to the success of our company **Requirements** * High School Diploma/GED * Generally, less than 2 years' experience in a related field * Working knowledge of Microsoft Outlook, Word, and Excel * College degree or technical background preferred * Excellent communication and problem-solving skills * Ability to work under pressure and against deadlines * Ability to use discretion in managing confidential client data * Ability to follow outlined processes and demonstrate good judgment * Ability to work well independently and with a team * Ability to analyze different types of data to draw conclusions **Work Environment** * This is a remote call center position, with the expectation that you will be scheduled Monday-Friday 5am-6pm MST and Saturday (once a month) 7am-4pm MST * You must be comfortable working in the Mountain Standard Time Zone * You will have access to the latest technology and tools to support your work * You will be part of a dynamic and supportive team, with opportunities for growth and development **How to Apply** If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! **arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.** Apply for this job