**Experienced Technical Customer Care Specialist I – arenaflex DMS**
At arenaflex, we're a forward-thinking innovator who puts people first. Our award-winning workplace culture is centered on inclusion and kindness, and we're looking for people to join our mission to be a force for good in the world. As a Technical Customer Care Specialist I on our arenaflex DMS team, you'll play a vital role in delivering exceptional service to our clients while maintaining the high standards of our Dealertrack Dealer Management Software (DMS) application.
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the automotive industry. Our mission is to empower dealerships and other industry professionals with the tools and expertise they need to succeed. We're committed to creating a workplace culture that values diversity, inclusion, and kindness, and we're looking for like-minded individuals to join our team.
**Job Summary**
As a Technical Customer Care Specialist I, you'll be responsible for providing top-notch support to our clients via phone, email, and other communication channels. You'll work closely with our internal teams to resolve technical issues, analyze data, and provide solutions that exceed our clients' expectations. If you're a problem-solver with excellent communication skills and a passion for delivering exceptional customer service, we want to hear from you!
**Key Responsibilities**
* Manage a variety of interactions with clients via phone, email, and other methods of communication, supporting the DMS technical call center
* Professionally manage a variety of questions and concerns from clients regarding technical inquiries for the arenaflex DMS
* Respond to client inquiries, troubleshoot and/or resolve product issues, and provide the information to resolve our clients' concerns
* Research technical problems with the aim of finding the best possible solution
* Work with internal team members via cases, phone, email, and IM to escalate system and client issues
* Analyze data to resolve complex technical issues
* Use critical thinking and problem-solving skills to resolve a wide variety of issues
* Follow up with client requests in a timely manner
* Correctly document all work in a case system
* Manage escalation cases with professionalism and a focus on client satisfaction
* Mentor team members to improve the department's overall success and client satisfaction
* Maintain constructive relationships with customers and bring to the attention of the manager any issues/inquiries
* Work on other projects as assigned by their Manager/Supervisor
* Attend training sessions to improve and/or maintain skill sets
* Maintain professionalism while working with clients, co-workers, and leadership
* Ability to work under pressure and against deadlines
* Ability to use discretion in managing confidential client data
* Ability to follow outlined processes and demonstrate good judgment
* Ability to work well independently and with a team
* Ability to analyze different types of data to draw conclusions
**Essential Qualifications**
* High School Diploma/GED
* Generally, less than 2 years' experience in a related field
* Working knowledge of Microsoft Outlook, Word, and Excel
**What We Look For (Preferred)**
* College Degree
* Technical background
**Work Environment and Culture**
As a remote call center position, you'll have the flexibility to work from anywhere in the United States while still being part of a dynamic and supportive team. You'll be scheduled to work Monday – Friday, 5am-6pm MST, and once a month on Saturdays, 7am-4pm MST. We're committed to creating a workplace culture that values diversity, inclusion, and kindness, and we're looking for like-minded individuals to join our team.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. You'll have access to ongoing training and development opportunities, including:
* Ongoing training and development programs
* Opportunities for career advancement and professional growth
* Collaborative and supportive team environment
* Recognition and rewards for outstanding performance
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including:
* Competitive salary and benefits
* Comprehensive health insurance
* 401(k) matching program
* Paid time off and holidays
* Opportunities for professional growth and development
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that values diversity, inclusion, and kindness.
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the automotive industry. Our mission is to empower dealerships and other industry professionals with the tools and expertise they need to succeed. We're committed to creating a workplace culture that values diversity, inclusion, and kindness, and we're looking for like-minded individuals to join our team.
**Job Summary**
As a Technical Customer Care Specialist I, you'll be responsible for providing top-notch support to our clients via phone, email, and other communication channels. You'll work closely with our internal teams to resolve technical issues, analyze data, and provide solutions that exceed our clients' expectations. If you're a problem-solver with excellent communication skills and a passion for delivering exceptional customer service, we want to hear from you!
**Key Responsibilities**
* Manage a variety of interactions with clients via phone, email, and other methods of communication, supporting the DMS technical call center
* Professionally manage a variety of questions and concerns from clients regarding technical inquiries for the arenaflex DMS
* Respond to client inquiries, troubleshoot and/or resolve product issues, and provide the information to resolve our clients' concerns
* Research technical problems with the aim of finding the best possible solution
* Work with internal team members via cases, phone, email, and IM to escalate system and client issues
* Analyze data to resolve complex technical issues
* Use critical thinking and problem-solving skills to resolve a wide variety of issues
* Follow up with client requests in a timely manner
* Correctly document all work in a case system
* Manage escalation cases with professionalism and a focus on client satisfaction
* Mentor team members to improve the department's overall success and client satisfaction
* Maintain constructive relationships with customers and bring to the attention of the manager any issues/inquiries
* Work on other projects as assigned by their Manager/Supervisor
* Attend training sessions to improve and/or maintain skill sets
* Maintain professionalism while working with clients, co-workers, and leadership
* Ability to work under pressure and against deadlines
* Ability to use discretion in managing confidential client data
* Ability to follow outlined processes and demonstrate good judgment
* Ability to work well independently and with a team
* Ability to analyze different types of data to draw conclusions
**Essential Qualifications**
* High School Diploma/GED
* Generally, less than 2 years' experience in a related field
* Working knowledge of Microsoft Outlook, Word, and Excel
**What We Look For (Preferred)**
* College Degree
* Technical background
**Work Environment and Culture**
As a remote call center position, you'll have the flexibility to work from anywhere in the United States while still being part of a dynamic and supportive team. You'll be scheduled to work Monday – Friday, 5am-6pm MST, and once a month on Saturdays, 7am-4pm MST. We're committed to creating a workplace culture that values diversity, inclusion, and kindness, and we're looking for like-minded individuals to join our team.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. You'll have access to ongoing training and development opportunities, including:
* Ongoing training and development programs
* Opportunities for career advancement and professional growth
* Collaborative and supportive team environment
* Recognition and rewards for outstanding performance
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including:
* Competitive salary and benefits
* Comprehensive health insurance
* 401(k) matching program
* Paid time off and holidays
* Opportunities for professional growth and development
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that values diversity, inclusion, and kindness.