**Experienced Supply Chain Customer Service Manager – Global Logistics and Customer Engagement**
At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about creating a better world through sustainable packaging solutions. With a rich history dating back to 1899, we've grown from a small family business to a multi-billion-dollar global company, serving some of the world's most renowned brands in over 85 nations. Our commitment to "People Build Businesses" remains at the heart of our growth, as we continuously reinvent and improve our solutions to meet the evolving needs of our customers and the environment.
As a key member of our arenaflex team, you'll have the opportunity to make a meaningful impact on our customers' experiences and contribute to our mission of creating sustainable products, services, and programs that support our corporate purpose of Better Packaging. Better Life.
**Job Summary:**
We're seeking an experienced Supply Chain Customer Service Manager to lead and motivate our Customer Service Department, developing and maintaining key processes to increase customer satisfaction. As a strategic leader, you'll be responsible for managing all aspects of customer service activities, policies, objectives, and initiatives, ensuring exceptional customer experiences and driving business growth.
**Key Responsibilities:**
* Comply with established job safety practices, policies, and procedures as specified in plant and corporate directives for the safe performance of the work assignment.
* Support and follow the SQF (Safe Quality Food System) guidelines of the food safety system.
* Direct and manage all aspects of the Customer Service Department activities, policies, objectives, and initiatives.
* Manage the CSR customer account assignment and establish key backup support.
* Engage with customers regarding their forecast and supply chain information.
* Participate in the SIOP process, manage, and provide any data required.
* Engage in the customer RFQ process and new customer onboarding procedures.
* Set performance metrics, train staff, handle escalated customer issues, and analyze customer feedback.
**What We're Looking For:**
* Strong leadership, excellent communication, conflict resolution, and focus on continuous improvement.
* Working knowledge in manufacturing principles, practices, nomenclature, and procedures.
* Logistics management, production planning, manufacturing environment, financial management, business principles, and practices.
* Microsoft Excel, CRM, and general ERP system knowledge.
* Ability to apply intensive and diversified evaluation, selection, and substantial adaptation and modification of standard production planning techniques, procedures, and criteria.
**Why Join arenaflex?**
* Competitive annual base salary range from $132,160 to $148,680, plus an annual target bonus of 12.5% of base salary.
* Comprehensive total rewards package, including competitive pay and benefits.
* Benefits:
+ Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options.
+ 401(k) retirement plan with company match.
+ Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services.
+ Paid time off and holidays to recreate, rejuvenate, and care for the health of yourself and family.
+ Variety of company paid and voluntary employee-paid insurance plans, including life, personal accident, and disability insurance.
+ Tuition reimbursement.
**Work Environment and Company Culture:**
* This position is located at our Columbus, Ohio or Brookline, Ohio facility.
* arenaflex is an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.
**How to Apply:**
If you're a motivated and results-driven professional with a passion for customer service and supply chain management, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and join our community of innovators who are shaping the future of sustainable packaging solutions.
Apply Now
Apply Now
As a key member of our arenaflex team, you'll have the opportunity to make a meaningful impact on our customers' experiences and contribute to our mission of creating sustainable products, services, and programs that support our corporate purpose of Better Packaging. Better Life.
**Job Summary:**
We're seeking an experienced Supply Chain Customer Service Manager to lead and motivate our Customer Service Department, developing and maintaining key processes to increase customer satisfaction. As a strategic leader, you'll be responsible for managing all aspects of customer service activities, policies, objectives, and initiatives, ensuring exceptional customer experiences and driving business growth.
**Key Responsibilities:**
* Comply with established job safety practices, policies, and procedures as specified in plant and corporate directives for the safe performance of the work assignment.
* Support and follow the SQF (Safe Quality Food System) guidelines of the food safety system.
* Direct and manage all aspects of the Customer Service Department activities, policies, objectives, and initiatives.
* Manage the CSR customer account assignment and establish key backup support.
* Engage with customers regarding their forecast and supply chain information.
* Participate in the SIOP process, manage, and provide any data required.
* Engage in the customer RFQ process and new customer onboarding procedures.
* Set performance metrics, train staff, handle escalated customer issues, and analyze customer feedback.
**What We're Looking For:**
* Strong leadership, excellent communication, conflict resolution, and focus on continuous improvement.
* Working knowledge in manufacturing principles, practices, nomenclature, and procedures.
* Logistics management, production planning, manufacturing environment, financial management, business principles, and practices.
* Microsoft Excel, CRM, and general ERP system knowledge.
* Ability to apply intensive and diversified evaluation, selection, and substantial adaptation and modification of standard production planning techniques, procedures, and criteria.
**Why Join arenaflex?**
* Competitive annual base salary range from $132,160 to $148,680, plus an annual target bonus of 12.5% of base salary.
* Comprehensive total rewards package, including competitive pay and benefits.
* Benefits:
+ Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options.
+ 401(k) retirement plan with company match.
+ Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services.
+ Paid time off and holidays to recreate, rejuvenate, and care for the health of yourself and family.
+ Variety of company paid and voluntary employee-paid insurance plans, including life, personal accident, and disability insurance.
+ Tuition reimbursement.
**Work Environment and Company Culture:**
* This position is located at our Columbus, Ohio or Brookline, Ohio facility.
* arenaflex is an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.
**How to Apply:**
If you're a motivated and results-driven professional with a passion for customer service and supply chain management, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and join our community of innovators who are shaping the future of sustainable packaging solutions.
Apply Now
Apply Now