**Experienced Student Success Coach – Academic Support and Retention Specialist | Remote Work Opportunity**
Imagine a career where your success is measured by the progress of those you serve: aspiring college students. At arenaflex, we're committed to making a difference, one amazing student at a time. We invite you to do the same in this exciting role as an Experienced Student Success Coach.
**About arenaflex**
arenaflex is a leading education provider dedicated to empowering students to achieve their academic goals. Our team is passionate about creating a supportive and inclusive learning environment that fosters growth, success, and lifelong learning. As a Student Success Coach, you'll play a vital role in helping students overcome challenges, develop essential skills, and reach their full potential.
**Job Summary**
We're seeking an experienced and compassionate Student Success Coach to join our team. As a key member of our academic support team, you'll work closely with students to provide guidance, support, and encouragement throughout their educational journey. Your success will be measured by the progress of our students, and we're committed to providing the resources and support you need to excel in this role.
**Key Responsibilities**
* Support enrollment, student development, and retention services while ensuring a quality learning experience for our students.
* Manage a group of assigned students and coach each through their degree program, providing proactive and timely outreach to ensure their success.
* Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.
* Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests, and offer guidance and support to help them overcome challenges.
* Offer and teach students how to use resources to help maximize their success, including resume and career development support.
* Become a certified resume reviewer to provide expert guidance on resume writing and career development.
* Serve as a liaison for students, enabling them to connect with various departments and resources within arenaflex.
**Essential Qualifications**
* Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent).
* Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling.
* Knowledge of academic policies and procedures.
* Ability to learn technical skills quickly.
* Excellent communication and listening skills, including a pleasant phone manner.
* Strong customer support focus and attention to details.
**Preferred Qualifications**
* Master's degree in a related field (e.g., education, counseling, or a related field).
* Experience working in a higher education setting.
* Certification in a related field (e.g., Certified Professional Resume Writer).
**Skills and Competencies**
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Excellent problem-solving and critical thinking skills.
* Strong organizational and time management skills.
* Ability to learn and adapt to new technologies and systems.
* Strong customer service focus and attention to details.
**Career Growth Opportunities and Learning Benefits**
* Opportunities for professional growth and development through training and certification programs.
* Access to a comprehensive benefits package, including health insurance, paid time off, and retirement savings plan.
* Tuition assistance and employee stock purchase plan.
* Opportunities to work with a diverse group of students and colleagues.
* A dynamic and supportive work environment that fosters growth and success.
**Work Environment and Company Culture**
* Work from home in a comfortable and quiet environment.
* Flexible scheduling to accommodate your needs and preferences.
* Collaborative and supportive team environment.
* Opportunities for professional growth and development.
* Comprehensive benefits package, including health insurance, paid time off, and retirement savings plan.
**Compensation and Benefits**
* Salary range: $23.00 - $24.00 per hour.
* Comprehensive benefits package, including:
+ Health insurance.
+ Dental insurance.
+ Vision insurance.
+ Paid time off.
+ 401(k) savings plan.
+ Life and disability insurance.
+ Tuition assistance.
+ Employee stock purchase plan.
+ Additional benefits, including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits.
**How to Apply**
If you're passionate about helping students achieve their academic goals and are looking for a rewarding career opportunity, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our online application portal.
**Application Question(s)**
* You must have a Bachelor's degree for this role. Have you graduated with a Bachelor's degree?
**Education**
* Bachelor's degree (required).
* Master's degree (preferred).
**Work Location**
* Remote work opportunity.
Apply Job!
**About arenaflex**
arenaflex is a leading education provider dedicated to empowering students to achieve their academic goals. Our team is passionate about creating a supportive and inclusive learning environment that fosters growth, success, and lifelong learning. As a Student Success Coach, you'll play a vital role in helping students overcome challenges, develop essential skills, and reach their full potential.
**Job Summary**
We're seeking an experienced and compassionate Student Success Coach to join our team. As a key member of our academic support team, you'll work closely with students to provide guidance, support, and encouragement throughout their educational journey. Your success will be measured by the progress of our students, and we're committed to providing the resources and support you need to excel in this role.
**Key Responsibilities**
* Support enrollment, student development, and retention services while ensuring a quality learning experience for our students.
* Manage a group of assigned students and coach each through their degree program, providing proactive and timely outreach to ensure their success.
* Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.
* Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests, and offer guidance and support to help them overcome challenges.
* Offer and teach students how to use resources to help maximize their success, including resume and career development support.
* Become a certified resume reviewer to provide expert guidance on resume writing and career development.
* Serve as a liaison for students, enabling them to connect with various departments and resources within arenaflex.
**Essential Qualifications**
* Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent).
* Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling.
* Knowledge of academic policies and procedures.
* Ability to learn technical skills quickly.
* Excellent communication and listening skills, including a pleasant phone manner.
* Strong customer support focus and attention to details.
**Preferred Qualifications**
* Master's degree in a related field (e.g., education, counseling, or a related field).
* Experience working in a higher education setting.
* Certification in a related field (e.g., Certified Professional Resume Writer).
**Skills and Competencies**
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Excellent problem-solving and critical thinking skills.
* Strong organizational and time management skills.
* Ability to learn and adapt to new technologies and systems.
* Strong customer service focus and attention to details.
**Career Growth Opportunities and Learning Benefits**
* Opportunities for professional growth and development through training and certification programs.
* Access to a comprehensive benefits package, including health insurance, paid time off, and retirement savings plan.
* Tuition assistance and employee stock purchase plan.
* Opportunities to work with a diverse group of students and colleagues.
* A dynamic and supportive work environment that fosters growth and success.
**Work Environment and Company Culture**
* Work from home in a comfortable and quiet environment.
* Flexible scheduling to accommodate your needs and preferences.
* Collaborative and supportive team environment.
* Opportunities for professional growth and development.
* Comprehensive benefits package, including health insurance, paid time off, and retirement savings plan.
**Compensation and Benefits**
* Salary range: $23.00 - $24.00 per hour.
* Comprehensive benefits package, including:
+ Health insurance.
+ Dental insurance.
+ Vision insurance.
+ Paid time off.
+ 401(k) savings plan.
+ Life and disability insurance.
+ Tuition assistance.
+ Employee stock purchase plan.
+ Additional benefits, including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits.
**How to Apply**
If you're passionate about helping students achieve their academic goals and are looking for a rewarding career opportunity, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our online application portal.
**Application Question(s)**
* You must have a Bachelor's degree for this role. Have you graduated with a Bachelor's degree?
**Education**
* Bachelor's degree (required).
* Master's degree (preferred).
**Work Location**
* Remote work opportunity.
Apply Job!