**Experienced Student Loan Advisor – Customer Contact Center Work From Home Opportunity at arenaflex**

At arenaflex, we're dedicated to fostering a family-oriented and team-driven environment where our employees can thrive and grow. As a leading organization in the industry, we're committed to Diversity, Equity, and Inclusion, and we're passionate about creating a workplace where everyone feels valued and supported. **Join arenaflex and Establish a Career Supporting Student Borrowers** We're excited to offer a fantastic opportunity for a motivated and customer-focused individual to join our team as a Student Loan Advisor in our Customer Contact Center. As a key member of our team, you'll have the chance to make a real difference in the lives of our customers, providing expert guidance and support to help them navigate the complexities of student loan management. **Work From Home Opportunity after 90 Days** As an arenaflex employee, you'll have the opportunity to work from home after 90 days, provided you meet our attendance, compliance, and performance standards. This flexible work arrangement allows you to maintain a healthy work-life balance while still delivering exceptional results for our customers. **Benefits Package** At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes: * Competitive pay * Sick time starts accruing immediately after training completion * Special event days throughout the year * $25,000.00 Life Insurance, paid for by arenaflex * Paid holidays from day one of employment, if you meet the criteria **Job Summary** Under general supervision, the Student Loan Advisor will take incoming calls, use chat, and complete outbound calls as necessary to assist customers with answering frequent questions, providing detailed information, processing applications, and resolving emerging problems. Our ideal candidate will possess excellent communication skills, active listening abilities, and a customer-centric approach. **Key Responsibilities** Upon completion of training and with your current skillset, you'll be able to perform the following types of duties: * Utilize standard technology such as a telephone, e-mail, and web browser * Navigate to the appropriate pre-scripted responses, required to be read verbatim to provide basic general and claims-specific information * Follow established and documented policies and standard operating procedures, such as working within various systems, timekeeping, documentation of calls from end to end, and adhering to ethics and privacy rules * Assist callers with filling out their application and submitting it electronically to the plan provider for processing * Complete basic call logs, documentation, and related call details for each phone inquiry, such as clicking radio buttons to confirm which scripts were read by the CSR during the call **Schedule** Our Customer Contact Center operates on the following schedule: * Monday: 11:45am-8:15pm * Tuesday: 10:45am-7:15pm * Wednesday: 10:45am-7:15pm * Thursday: 8:45am-5:15pm * Friday: 8:45am-5:15pm **Preferred Skills** * High School diploma or equivalent required * Must be able to speak and read English clearly, professionally, and fluently * Must be able to type a minimum of 35 WPM * Experience working with a personal computer and the Windows operating system is required * The ability to effectively work within established key performance indicators/metrics is necessary * Must have demonstrated excellent interpersonal and leadership skills * Must be able to multi-task and stay organized while completing simultaneous tasks * May be required to work holidays. Overtime may be required **Requirements** * Must be able to navigate various systems and browsers * Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers * Knowledge of contact center technology * Strong computer skills with proficiencies in Excel and Word * Excellent command of the English language, effective use of grammar skills * Excellent communication etiquette * Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance **Work Environment and Company Culture** At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our team is passionate about delivering exceptional customer service, and we're dedicated to fostering a culture of collaboration, innovation, and continuous improvement. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and is committed to diversity in its workforce. We recruit qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law. **Proprietary & Confidential Statement** This document and the information disclosed within, including the document structure and contents, are confidential and the proprietary property of arenaflex. No part of this document may be disclosed in any manner to a third party in whole or in part and is prohibited without the prior written permission of arenaflex. **Apply Now!** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team as a Student Loan Advisor at arenaflex. Apply for this job