**Experienced Strategic Customer Success Manager – FinTech and Banking as a Service Ecosystem**

At arenaflex, we're powering the future of FinTech, helping companies create new revenue streams and enhance their value proposition with FinTech apps and embedded banking products. With APIs, compliance support, and bank partners in one end-to-end Banking as a Service platform, arenaflex is the fastest and easiest way to build, launch, and scale bank accounts, debit cards, charge cards, lending, and more. We help banks increase deposits and non-interest income by expanding their footprint through FinTech and embedded finance partnerships. The arenaflex Platform enables banks to manage their program through a fully compliant, scalable solution. We're looking for an experienced Strategic Customer Success Manager to join our fast-growing team. As a key member of our Customer Success organization, you will oversee some of our most strategic FinTech relationships and play a critical role in helping them succeed on our platform. You'll be a trusted advisor to our FinTech partners, driving adoption, deepening engagement, and identifying new opportunities for growth. **What You'll Do** As a Strategic Customer Success Manager at arenaflex, you will: * Own and grow a portfolio of FinTech clients, acting as their strategic partner and advocate * Lead the development and execution of account plans that align with client goals and maximize platform value * Proactively identify opportunities for expansion, product adoption, and deeper integration across our ecosystem * Serve as the primary point of contact for client escalations, collaborating cross-functionally to resolve issues quickly and effectively * Guide FinTechs through the full customer journey—from onboarding and go-live through expansion and renewal * Build trusted relationships with key stakeholders (e.g., founders, product leads, compliance heads) and become a thought partner in their long-term success * Partner with Product, IO, Risk, Legal, and Marketing to deliver feedback from the field, shape roadmap priorities, and launch new offerings * Track and analyze usage, KPIs, and customer health to inform engagement strategy and proactively mitigate churn risk * Champion your clients internally and ensure they have the tools, resources, and support needed to thrive **What You'll Bring** To succeed in this role, you'll need: * 6+ years of experience in customer success, account management, or partner management–ideally in a FinTech, SaaS, or BaaS environment * Experience managing and growing strategic accounts with complex technical and regulatory requirements * Deep understanding of the FinTech landscape, including go-to-market strategies, product development cycles, and compliance considerations * Strong relationship-building and communication skills, with the ability to influence executive stakeholders and navigate ambiguity * Track record of driving product adoption, expansion, and retention across multiple customer segments * Ability to lead cross-functional initiatives and collaborate with internal teams to solve client challenges * A proactive, solutions-oriented mindset and a strong sense of ownership * Comfort with CRM tools (e.g., Salesforce) and customer success platforms * Experience working in early-stage startups **What We Offer** At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We offer: * 100% employer-paid medical, dental, and vision benefits for US and Canadian employees and dependents * Employer contribution to HSA for US employees * Annual HCSA and generous extended health care coverage for Canadian employees and dependents * 401(k) for US employees and RRSP for Canadian employees * Mental health resources available for all employees * Unlimited paid time off * Generous paid new parent leave program * Home office setup stipend * Stock options program for all employees * Growth potential and opportunity to have a significant impact at an early stage of our company's journey * Working alongside a skilled and passionate team **Benefits and Compensation** The base salary for this full-time position is determined by role, level, and location. The range informed in this job posting reflects the minimum and maximum target for new hire salaries across all US and Canadian locations. Within the range, individual pay will be determined by work location, job-related skills, experience, relevant training, and other factors. **How to Apply** If you're a motivated and experienced professional looking to join a fast-growing FinTech company, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. **About arenaflex** arenaflex is a FinTech company that's powering the future of banking and financial services. We're committed to creating a workplace that's inclusive, diverse, and supportive, and we're looking for talented professionals to join our team. Apply for this job