**Experienced Shared Services Manager – Partner & Customer Service (Remote) at blithequark**

Are you a seasoned professional with a passion for driving operational excellence and delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Shared Services Manager – Partner & Customer Service (Remote). In this role, you will have the opportunity to leverage your expertise in continuous improvement, project management, and relationship-building to make a meaningful impact on our customers and partners. **About blithequark** At blithequark, we are dedicated to creating a culture of connection and community. We believe that by fostering a welcoming and inclusive environment, we can better meet the needs of our customers and partners. Our commitment to diversity, equity, and inclusion is at the heart of everything we do, and we are proud to be an equal opportunity employer. **Job Summary** As an Experienced Shared Services Manager – Partner & Customer Service (Remote), you will play a critical role in driving continuous improvement efforts across our contact centers. You will lead cross-functional teams to identify opportunities for improvement, develop and implement solutions, and measure the impact of your work. Your expertise in project management, process improvement, and relationship-building will be essential in driving operational excellence and delivering exceptional customer experiences. **Key Responsibilities** * Lead continuous improvement efforts to evolve the service experience delivered by blithequark contact centers * Coach and mentor cross-functional partners through problem-solving activities and improvement projects to eliminate waste, reduce cost, and drive operational excellence * Educate team members on operational improvement and CI principles * Coordinate solutions to mitigate digital fraud and service recovery concession abuse in the contact center * Develop and implement process improvements to drive efficiency and effectiveness * Collaborate with cross-functional teams to identify opportunities for improvement and develop solutions * Measure the impact of continuous improvement efforts and make recommendations for future improvements **Essential Qualifications** * 5+ years of experience working across functional areas to develop effective business solutions that align with company and business unit/department objectives * 3 years of experience in implementation and/or project management * 3+ years of experience conducting requirements gathering and analysis * Expertise in building and establishing relationships across multiple levels, both within and external to the organization * Skilled in influencing and managing change * Ability to work in a fast-paced and changing environment * Strong decision-making skills * Ability to apply a structured problem-solving framework * Process improvement experience (formal or informal) * Bachelor's degree or significant relevant experience * Hands-on experience designing tools for operations supporting contact centers or customer experience * Strong organizational planning, development, and business judgment * Demonstrated history of delivering innovative solutions * Experience facilitating root cause analysis, driving solutions to complex problems, and developing standards for future use **Preferred Qualifications** * Experience working in a contact center or customer experience environment * Knowledge of continuous improvement methodologies and tools * Experience with project management software and tools * Strong analytical and problem-solving skills * Ability to work in a remote environment **What We Offer** * Competitive compensation and benefits package, including 100% tuition coverage through our blithequark College Achievement Plan * Health coverage with a variety of plans to choose from * Stock & savings programs like our equity reward program, Bean Stock * Flexible scheduling and opportunities for paid time off * A comprehensive compensation and benefits package that includes: + Competitive salary and bonus structure + Comprehensive health insurance, including medical, dental, and vision coverage + 401(k) plan with company match + Flexible paid time off and holidays + Opportunities for professional development and growth * A dynamic and inclusive work environment that values diversity, equity, and inclusion * A commitment to creating a culture of connection and community **Work Environment** * blithequark is committed to providing a flexible and inclusive work environment that supports the needs of our employees. As a remote employee, you will have the opportunity to work from home up to two days per week, with the option to work from our office in the greater Seattle area. * Our office is designed to be a welcoming and inclusive space that reflects our values of connection and community. **How to Apply** If you are a motivated and experienced professional with a passion for driving operational excellence and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a culture of inclusion and respect, and we strive to provide a work environment that is free from discrimination and harassment. We are proud to be an equal opportunity employer and welcome applications from candidates of all backgrounds and experiences. **Accommodations** blithequark is committed to providing reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at [email protected]. Apply Job! Apply for this job