Experienced Senior Statistics Architect – Voice of the Customer Method Transformation and Innovation
About American Express At American Express, we're dedicated to delivering exceptional customer experiences that exceed expectations. With a rich history spanning over 170 years, we've grown into a global leader in the financial services industry, serving millions of customers worldwide. Our commitment to innovation, integrity, and customer satisfaction drives everything we do, from our cutting-edge products and services to our inclusive and supportive work environment. About the Role We're seeking an experienced Senior Statistics Architect to join our team and lead the transformation and innovation of our Voice of the Customer (VOC) method. As a key member of our Customer Listening Team, you'll play a critical role in shaping the future of our customer experience strategy, leveraging data-driven insights to drive business growth and improvement. Key Responsibilities Collaborate with utility teams to outline, develop, and capture business needs, ensuring seamless integration with our Cornerstone Large Data Platform. Grow knowledge of Voice of the Customer methods and leverage them to outline and transform data within the Cornerstone platform. Design and build robust data model architecture to facilitate efficient data processing and standardized metric definitions. Develop and implement large-scale data analytics and batch/real-time analytical solutions using transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python). Provide guidance to enhance competencies and drive efficiency in computing programs using massive data ecosystems. Power consumer tale evaluation and elaboration, design and development of software programs, testing, and builds automation tools. Proactively identify and automate routine tasks to improve best and efficiency. Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique. Essential Qualifications To succeed in this role, you'll need: Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development life cycle management, and troubleshooting understanding for data-driven tasks for a span of no less than 3+ years. Energetic collaboration with dating managers/product owners to expertise functional requirements and converting them into technical deliverables. Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to business groups. Preferred Qualifications We're looking for candidates with: Experience with data warehousing, ETL, and data governance. Knowledge of cloud-based platforms (AWS, Azure, Google Cloud) and containerization (Docker, Kubernetes). Experience with data visualization tools (Tableau, Power BI, D3.js). Strong understanding of data security and compliance regulations (GDPR, HIPAA, PCI-DSS). Skills and Competencies To excel in this role, you'll need: Excellent problem-solving and analytical skills. Strong communication and collaboration skills. Ability to work in a fast-paced environment with multiple priorities. Strong attention to detail and quality assurance. Adaptability and flexibility in a rapidly changing environment. Career Growth Opportunities and Learning Benefits We're committed to helping our colleagues grow and develop their careers. As a Senior Statistics Architect, you'll have access to: Regular training and development opportunities. Mentorship programs and career coaching. Opportunities to work on high-visibility projects and contribute to business growth. A collaborative and inclusive work environment that values diversity and inclusion. Work Environment and Company Culture We're proud of our company culture, which prioritizes: Employee well-being and mental health. Flexible work arrangements and work-life balance. Recognition and rewards for outstanding performance. Opportunities for community involvement and volunteer work. Compensation, Perks, and Benefits We offer a competitive compensation package, including: Competitive base salaries. Bonus incentives. Assistance for economic-well-being and retirement. Flexible work arrangements with hybrid, onsite, or digital preparations. Generous paid parental leave policies. Free access to international on-site online wellness facilities staffed with nurses and doctors. Free and confidential counseling aid through our Healthy Minds application. Career development and education opportunities. Conclusion If you're a motivated and experienced Senior Statistics Architect looking for a new challenge, we encourage you to apply for this exciting opportunity. Join our team and help shape the future of customer experience at American Express. Apply now and take the first step towards a rewarding career with a global leader in the financial services industry. Apply Job! Apply for this job