**Experienced Senior Manager of Forecasting – Global Customer Service Capacity Planning at blithequark**

At blithequark, we're revolutionizing the world of e-commerce by providing an unparalleled customer experience. As a pioneer in the industry, we're constantly pushing the boundaries of innovation and excellence. Our commitment to customer-centricity has earned us a reputation as a world-class e-commerce platform, and we're now seeking a visionary leader to join our team as a Senior Manager of Forecasting. **About blithequark** blithequark is a dynamic and forward-thinking company that's passionate about creating a seamless shopping experience for our customers. With a rich history of innovation and a culture that values creativity and collaboration, we're the perfect place for talented individuals who share our vision. Our commitment to growth and development has enabled us to become a global leader in the e-commerce industry, and we're now looking for a seasoned professional to lead our forecasting team. **Job Summary** As our Senior Manager of Forecasting, you'll be responsible for creating and delivering contact forecasts that will drive our global capacity planning solutions for our Customer Service (CS) network. You'll lead a team of analysts and managers across multiple countries, ensuring that our forecasts are accurate, reliable, and meet the needs of our customers. This is a high-impact role that requires a strong analytical background, excellent business judgment, and the ability to lead and grow high performers. **Key Responsibilities** * Create and deliver contact forecasts that drive our global capacity planning solutions for our CS network * Lead a team of analysts and managers across multiple countries, ensuring that our forecasts are accurate, reliable, and meet the needs of our customers * Develop and implement forecasting techniques across multiple Amazon markets * Manage the performance of the forecasting team, ensuring that they meet tight deadlines and prioritize workloads effectively * Collaborate with senior CS leadership to keep them updated on the drivers for forecast variance and participate in strategic long-term planning initiatives * Develop and maintain strong relationships with stakeholders across the organization, including senior leadership, analysts, and managers * Analyze data to identify trends, patterns, and insights that inform our forecasting and capacity planning decisions * Develop and implement data visualization tools to communicate findings to stakeholders * Stay up-to-date with industry trends and best practices in forecasting and capacity planning **Essential Qualifications** * Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field * 10+ years of experience in forecasting/planning, with a strong analytical background * Experience managing a team of analytic professionals, including hiring, development, and performance management * Experience with SQL, statistical analysis, and data visualization tools * Excellent communication skills to share findings in an understandable and actionable manner * Ability to lead successfully in a dynamic, fast-paced environment * Ability to manage team to meet tight deadlines and prioritize workloads effectively **Preferred Qualifications** * MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience * Experience in forecasting, time-series, and multivariate regression * Combination of technical skills and business savvy to interface with all levels and disciplines across the organization * Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment * Experience using AWS technologies such as Redshift, S3, etc. * Excellent interpersonal, written, and oral communication skills * Natural curiosity and desire to learn **What We Offer** * Competitive salary and benefits package * Opportunity to work with a dynamic and forward-thinking company that's passionate about innovation and excellence * Collaborative and supportive work environment that encourages creativity and growth * Professional development opportunities to help you achieve your career goals * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools to help you succeed in your role **How to Apply** If you're a seasoned professional with a passion for forecasting and a commitment to excellence, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **About Our Company Culture** At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're dedicated to providing them with the resources and opportunities they need to succeed. Our company culture is built on the following values: * **Innovation**: We're passionate about innovation and excellence, and we encourage our employees to think creatively and push the boundaries of what's possible. * **Collaboration**: We believe that collaboration is key to success, and we foster a culture of teamwork and open communication. * **Inclusion**: We're committed to creating a work environment that's inclusive and diverse, where everyone feels valued and respected. * **Growth**: We're dedicated to providing our employees with the resources and opportunities they need to grow and develop in their careers. **Why Join blithequark?** * **Make a difference**: As a member of our team, you'll have the opportunity to make a real difference in the lives of our customers and employees. * **Be part of a dynamic and forward-thinking company**: We're a company that's passionate about innovation and excellence, and we're always looking for talented individuals who share our vision. * **Enjoy a collaborative and supportive work environment**: We believe that collaboration is key to success, and we foster a culture of teamwork and open communication. * **Take advantage of professional development opportunities**: We're committed to helping our employees achieve their career goals, and we offer a range of training and development programs to help you succeed. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer. We're committed to creating a work environment that's inclusive and diverse, where everyone feels valued and respected. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job